New Preference & Performance™ provider ratings are the most complete and accurate technician ratings for client confidence that the tech they choose is right for the work.

Minneapolis, MN – April 2, 2010 – Field Solutions, North America’s premier independent field service technician resource, announces our new Preference & Performance™ technician ratings indicating client experience with our technician providers. This new state-of-the-art set of metrics combines the client “ultimate’” indicator of technician preference with the hard facts of technician work order event performance for a complete view of technician quality.

Field Solutions now has the contingent staffing industry’s most complete, statistically valid, and effective measure of likely outcomes for provider assignments, all with out the inherent bias caused by providers rating the clients.

Preference & Performance™
Technician Preference captures clients’ ratings of technicians using the widely accepted “ultimate quality question”: How likely would you be to recommend this provider? This accepted standard for satisfaction is captured within the Field Solutions’ on-line system from client users at the completion of each work order on a voluntary basis. This overall preference rating is the best indicator of the individual technician’s effectiveness with client requirements and interactions.

The event Performance rating is also captured in the Field Solutions on line system at the end of each work event. On a voluntary basis, the client rates the overall event success. This hard cold fact can be filtered by technology so that future prospective assignees can be evaluated on their success delivering work of the same type as the work order being assigned. This accuracy is unmatched in the contingent staffing industry.

No Bias
Field Solutions asks only clients for their evaluations of technician providers, not the other way around. There is no built in bias in scoring caused by risks of the technicians rating the clients. Our clients need a clear view of the providers. Field Solutions provides our technicians with other feedback resources including direct access to our full time, staffed Technician Resource Center.

Access to Preference & Performance™ scores where and when you need it
Finally, Field Solutions makes the Preference & Performance™ data available when you need it, Preference & Performance scores are:
• prominently displayed in “search results” lists so that before you call our techs (only Field Solutions allows call-outs before creating a work order) you can review their ratings,
• available as a selection criteria for announcing new work available
• directly visible in the “view applicants” window,
• visible within the detailed technician profile.
• existing ratings will be converted to the new measures.

For more information on FieldSolutions’ Preference & Performance™ rating system, and how you can achieve 30-70% savings on your field service costs coupled with Time and Quality Control, please contact Marty Reader at mreader@fieldsolutions.com or telephone at 952.288.2506.

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