FieldSolutions Reports 27 Percent Annual Revenue Growth for 2011
Technology field services provider cites client growth and new services as main drivers, new industry quality benchmarks data available in Q1
MINNEAPOLIS — February 7, 2012—FieldSolutions, Inc., a leader in sourcing and managing independent, third-party field technician resources, today reported that year-over-year sales revenues for the year 2011, which ended Dec. 31, 2011, were 27.0 percent higher than in 2010.
Maintaining one of the largest networks of independent contractor field service technicians in the U.S., Canada and now throughout Mexico, FieldSolutions has grown rapidly over the last two years, expanding its business by retaining existing clients and adding several new sizable clients each month.
“We saw significant new Global 500 accounts start up during the second half of 2011, and at the same time, adopted new unique service offerings. Also, by maturing several major clients from exclusively full-service programs to combination, full-service and self-service programs, we negatively affected our top line revenue, but dramatically increased our return on investment.” said Mac Lewis, CEO of FieldSolutions. “Notably, several sizable new OEM clients started in the second half of the year to take advantage of some important new service offerings: our seamless complete coverage in Mexico, our variable cost, 24/7 call center support, and our new warranty maintenance service platform serving the Managed Print Services industry.”
Highlights of FieldSolutions’ second half of 2011 include:
- Management Team Expansion: New leadership positions were created; Kevin Joyce was named VP of Strategic Solutions developing large complex clients; Aaron Acker, Client Service Director with specific capability in copier and Managed Print Services support programs, as well as support programs oriented toward the consumer retail services segment.
- Launch of FieldSolutions’ Managed Print and Maintenance Services Support offering: FieldSolutions launched its new Software as a Service (SaaS) environment capable of managing warranty maintenance entitlements, parts procurement, asset and parts inventory and consumption and asset preventive maintenance. Integrated with the FieldSolutions web-enabled field service labor engine, the company is now able to offer end-to-end, web-enabled asset management and maintenance services. Initial clients for this service combination include some of the world’s leading copier and printer managed service providers.
- Seamless, complete coverage of Mexico: FieldSolutions has added partner providers throughout Mexico, now enabling clients to run work everywhere in North America, all in English, and priced in American dollars. Several programs have been deployed, and many new clients have begun consolidating their North American field service work with FieldSolutions.
- Finally, in early 2012, FieldSolutions will be publishing its new quality performance benchmark data for clients to compare effectiveness of their service supply chains. In summary, these 2011 results show on-site/on-time results exceeding 95 percent, first time event resolution exceeding 92 percent, and client satisfaction with the performance of FieldSolutions technicians of 98 percent.
“2011 will be viewed as a pivotal year for FieldSolutions. We have expanded our variable-scalable service range to create new and unique value for our clients. We have added four major world-leading OEM clients, and expanded our volumes and services within the seven existing OEM clients. Finally, we have built our operations support skills such that we can assure clients they can achieve world-class quality service levels with the extremely attractive costs made possible by using independent contractors as a central service strategy.” Lewis said. “Our clients gain significant competitive advantage when they can seamlessly expand and contract around their business opportunities without the burden of fixed costs.”
About FieldSolutions, Inc.
FieldSolutions (www.fieldsolutions.com) provides field service technicians to large technology services companies throughout North America. Its combination of online self-service commerce engine and full-service resource management services allows clients a seamless variable service model unavailable anywhere else. FieldSolutions’ ‘direct-to-tech’ network of more than 27,000 independent contractors offers comprehensive, low-cost services for global technology and service companies, including electronics manufacturers, resellers and service providers from all areas of the U.S., Canada and Mexico.