Technology Field Services Provider FieldSolutions Expands Services Offering into Mexico
U.S.-based organization is the first and largest contractor-based field services organization to offer support for electronics equipment in Mexico.
Minneapolis—July 28, 2011—FieldSolutions, Inc. (http://www.fieldsolutions.com), today announced that it now offers bilingual field service technician support to clients throughout Mexico, thanks to a new partnership with Servicios de Integracion y Garantias, S.A. de C.V. (SIGA). Now FieldSolutions’ clients can run technology field service work seamlessly anywhere in North America—the U.S., Canada and Mexico.
SIGA has 40 field offices throughout Mexico, with field engineer and technician employees as well as contingent staff resources. SIGA’s broad technology field service range includes PCs, copiers/printers, WiFi/routers, POS, and servers.
FieldSolutions now has the largest network of independent contractor field service technicians in the U.S., Mexico and Canada, through its partnership with People-To-Go, Canada’s leading independent technician resource. This new partnership with SIGA lets clients run and administer field service work in Mexico through FieldSolutions exactly the same way as in the U.S. and Canada.
“This is a breakthrough for companies that have equipment located throughout North America,” said Mac Lewis, CEO of FieldSolutions. “Now they have a single-source, ’direct-to-tech’ field services organization that saves them significant money, with improved service operations performance.” According to Lewis, the coverage clients can expect in Mexico includes one-stop work order management, bilingual service operations support maintenance, extended deployment support, post-warranty service and administrative support for a range of technologies.
“Partnerships are the key to success in business today,” said Jorge Quintero, director of SIGA. “Our relationship with FieldSolutions enables us both to expand our horizons with new territory and grow our customer bases more efficiently, without overlooking the need for superior customer service.”
About FieldSolutions, Inc.
FieldSolutions (www.fieldsolutions.com) provides field service technicians to large technology services companies throughout North America. Its combination of online self-service commerce engine and full-service resource management services allows clients a seamless variable-service model unavailable anywhere else. FieldSolutions’ “direct-to-tech” network of more than 27,000 independent contractors offers comprehensive, low-cost services for global technology and service companies, including electronics manufacturers, resellers, and service providers, covering all areas of the U.S., Canada, and Mexico.
About Servicios de Integracion y Garantias, S.A. de C.V. (SIGA)
SIGA has more than 20 years’ experience in the IT services and technology integration field, working progressively with other leading IT partners and associates. With coverage throughout Mexico, SIGA’s employees and technicians provide quality customer service, offering a range of viable solutions and products at competitive prices.