FieldSolutions Announces New “T-Minus Heat Map” Visual On-Time Alerts and Tech Status IconsRead More >
FieldSolutions Announces New “T-Minus Heat Map” Visual On-Time Alerts and Tech Status Icons
New “T-Minus Heat Map” and “Tech Status” icons make FieldSolutions’ Dashboards Red Hot – Never risk a work order starting late again
MINNEAPOLIS, MN — July 2, 2014— FieldSolutions, Inc., a leading provider of contingent technology field service resources, today announced the release of new custom “T-Minus Heat Map” visual color alerts that call attention to urgent work orders based on the remaining time until the scheduled start. Now, FieldSolutions users have a tool that tells them in advance what work orders to focus on so that a start time is never missed.
New color-coded “Tech Status” icons and easier-to-update tech statuses make it easier to achieve world-class service quality performance for all break-fix and managed deployment field service programs.
New “T-Minus Heat Map”
FieldSolutions’ new “T-Minus Heat Map” color alerts within the Work Order Dashboards ensure coordinators never miss a dispatch event by highlighting work orders with approaching start times with “T-minus” color alerts. Specific benefits include:
- Coordinators focus on “hottest” events first
- No more missed dispatch events
- Saves coordinator time
- Reduces risk of SLA penalties
“T-Minus” settings are customizable by individual project or can be set for your entire company. The new “T-Minus Heat Map” alerts further supports FieldSolutions’ industry-leading service quality performance position
New Color-Coded “Tech Status” Icons
New FieldSolutions color-coded “Tech Status” icons clearly display the status of tech confirmations and on-site check in / out, making it easy for coordinators to spot potential on-time performance issues before they happen. Specific benefits include:
- Get in front of on-time risks – proactively identify and manage exceptions
- Manage work, not work orders
- Save coordinator time
Combined with FieldSolutions powerful Automated Contact Services (ACS) alert suite, these new tools provide coordinators with detailed technician status knowledge.
FieldSolutions Announces New Technician Financial Incentive and Tech Pay Cost Control ToolsRead More >
FieldSolutions Announces New Technician Financial Incentive and Tech Pay Cost Control Tools
New financial incentive tools are a breakthrough in motivating first-time resolution and work order completion using contingent technology field service labor
MINNEAPOLIS, MN — May 15, 2014— FieldSolutions, Inc., a leading provider of contingent technology field service resources, today announced the release of individual client customizable incentives and penalties to motivate first-time resolution and on-time deliverables performance.
Also released are enhanced tech pay controls that motivate technician cost-saving behaviors in the field. These new tools further FieldSolutions’ leadership as the highest service quality and lowest cost option in the contingent technology labor industry.
FieldSolutions’ new ‘Performance Pay Incentives’ motivate faster, more accurate work behaviors and perfect execution of on-site work and deliverables completion through positive and negative performance-based incentives. Each client selects from a library of quality performance factors and incentives as appropriate for each project/program. Performance Pay Incentives save coordinator time by removing ‘touch-points’ following up on each service event.
Enhanced tech pay controls set a new standard in the ability to match tech pay precisely to the work required, motivating efficient technician behavior on-site. Clients will recognize significant cost savings with more accurate time-claiming and tech pay calculation in every work order. Additionally, time of day premiums and work order change calculations can now be done automatically, reducing calculation error and time needed to close out a work order.
“These new tools, only available with FieldSolutions, will further extend our best-in-class position in contingent field service platforms,” comments Marty Reader, EVP. “Adding comprehensive new tech pay controls and motivational tech pay drivers to the FieldSolutions work management system empowers our clients to further improve technician performance while at the same time benefitting from automated processes that reduce system ‘touch-points.’”
For more information about FieldSolutions’ new tech pay controls, please contact your FieldSolutions Client Manager.
FieldSolutions and Mr. Electric Announce New North American Licensed Electrician Services PartnershipRead More >
FieldSolutions and Mr. Electric Announce New North American Licensed Electrician Services Partnership
New integrated field services offering to FieldSolutions clients supports one-stop for contingent technology services and deployments
MINNEAPOLIS, MN and WACO, TX â€” February 13, 2014 â€” FieldSolutions, Inc., a leading provider of contingent technology field service resources and Mr. ElectricÂ®, a nationwide network of electrical service providers announce a strategic partnership enabling FieldSolutions clients to source licensed electricians throughout North America through the FieldSolutions online work management system.
FieldSolutions clients can now source for single event or managed large-scale deployments the full range of electrical and wiring upgrades, safety and security inspections, construction zone electrical installs and hi-tech troubleshooting throughout North America with a single provider, FieldSolutions.
They can rely upon FieldSolutions and Mr. Electric that all licenses and insurances are in place and current for work via a single source on a North American-wide basis. This new service offering is also available to support quoted large scale technology deployments managed by FieldSolutions.
With 157 franchisees and supplemental partner companies, Mr. Electric has licensed electrical service coverage of all major metros and surrounding areas throughout the US and Canada. Additional networks of union providers and other affiliated locations are also available to extend coverage to many other markets.
Comments Joel Worthington, President of Mr. Electric, â€œOur relationship with FieldSolutions provides our franchisees an exciting opportunity to serve some of the worldâ€™s largest technology companies, and also provide unique value by leveraging the existing field service relationships that FieldSolutions has in place. Our professional, licensed and expert franchisees will provide a reliable North American resource to FieldSolutionsâ€™ clients.â€
â€œThis new and unique offering is available only through FieldSolutions,â€ comments Marty Reader, FieldSolutionsâ€™ EVP.Â â€œAdding licensed, certified and insured electricians with broad geographic coverage in a single service management system with the confidence of on-time and quality performance is now enabled through our partnership with the Mr. Electric network. It further delivers on our mission of providing contingent field service resources to our technology service clients so that they gain a competitive advantage in their business.â€
For more information about FieldSolutionsâ€™ electrical service offerings and for fixed price quotes, please contact your FieldSolutions Client Manager.
About Mr. Electric
Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its Franchise 500, Mr. Electric franchisees provide these services to both residential and commercial customers at almost 200 locations worldwide. Mr. Electric is a subsidiary of The Dwyer Group, Inc. For further information or to find the location nearest you, visit www.mrelectric.com. Â© 2012 Mr. Electric Corp.
FieldSolutions and PartsLynx Announce Launch of Integrated Real-Time Logistics Monitoring and Parts SourcingRead More >
FieldSolutions and PartsLynx Announce Launch of Integrated Real-Time Logistics Monitoring and Parts Sourcing
New integrated Real-Time Logistics monitoring and parts sourcing capability is a breakthrough in efficiency and cost reduction in technology field services
MINNEAPOLIS, MN and BOSTON, MA — February 7, 2014 — FieldSolutions, Inc., a leading provider of contingent technology field service resources and PartsLynx, the first cloud-based parts management and sourcing platform, announce a strategic partnership enabling FieldSolutions clients to manage parts logistics real-time and seamlessly within the FieldSolutions online work management system.
PartsLynx, the industry’s first cloud-based parts management and sourcing platform, officially opened for business today when it went live with its premier partner, FieldSolutions, Inc. With the launch of PartsLynx, FieldSolutions clients can now manage parts logistics directly within the work order, instead of having to juggle multiple systems and processes to ensure their clients receive exceptional service.
FieldSolutions clients can now monitor their parts shipping – forward and reverse – automatically without ever leaving the FieldSolutions service management system work order, and even more importantly a range of “movement alerts” inform operations personnel and field technicians automatically and real-time of parts movement without having to go to the shipping carrier websites for tracking data. This breakthrough immediately reduces the time it takes to manage work that includes parts shipments, and resolves the issue of “where’s the part?” and “when should I dispatch the tech?”
Specific immediate benefits include:
- Avoiding parts-not-on-site dispatches and reschedules site visits
- Reduced time “looking up” shipping status with the carriers
- Alerts enabling real-time parts arrival, parts return status, or shipment delays
- Close out shipping documentation without leaving the FieldSolutions work order
“We are thrilled to partner with PartsLynx. This breakthrough functionality seamlessly and automatically integrated within our work order is a breakthrough in field service management efficiency changing the success profile of service and the overall cost of service from the single weakest link in the field service supply chain – matching parts with field labor. Our clients will save time, money and re-visits that damage their service image,” said Marty Reader, EVP of FieldSolutions. ”Now, every single client of ours can seamlessly manage the logistics of parts synchronized with the labor and other parts of a service event. Only FieldSolutions clients can feel confident that the right technician has been dispatched and will perform the service, along with the automatic knowledge that the right part is in the right place at the right time.”
PartsLynx functionality has been seamlessly integrated into the FieldSolutions work order system so clients can manage all elements of parts coordination with the field technician in real-time. Tracking starts as soon as parts leave the supplier, continues through parts utilization and concludes with returns, when needed (Core Return or RMA). All participants in the service call – from management to the dispatcher to the field technician – have full visibility into parts location directly within the work order system or via push notifications, reducing the associated administration of work order management.
“We built PartsLynx to simplify parts management and sourcing for field service organizations so they can focus on offering the best solutions to their clients,” said Jose Bernal, co-founder of PartsLynx. “FieldSolutions is the perfect launch partner and we look forward to continue building exceptional technology offerings together. Our roadmap includes parts and supplier management that will improve both the quality and total cost of service-parts supply.”
FieldSolutions clients continue to source parts from the supplier of their choice gaining the real-time tracking and alerts features now embedded within the FieldSolutions work order, and future PartsLynx functionality will allow them to choose from a range of additional suppliers allowing optimal sourcing decisions not available anywhere else in the contingent technology field services industry.
PartsLynx (www.partslynx.com) is the industry’s first and only cloud-based parts management and sourcing system. We do for service parts what labor platforms do for field service. Our vision is simple, to connect parts and service processes so they are truly seamless – for the benefit of everyone involved. Service companies improve their SLAs, Labor Platforms become even more useful, parts suppliers grow their business more efficiently (profitably), and field technicians benefit from real-time parts management processes.
FieldSolutions announces formation of FieldSolutions Canada, LtdRead More >
FieldSolutions Announces Formation of FieldSolutions Canada, Limited
New domiciled corporation in Toronto, Canada makes FieldSolutions’ contingent technology field service offerings easier transactions for Canadian companies.
MINNEAPOLIS, MN — February 4, 2014 — FieldSolutions, Inc., a leading provider of contingent technology field service resources, announces the formation of FieldSolutions Canada, Limited, a Canadian registered entity with corporate offices in Toronto. Establishment of this Canadian corporate entity enables completely Canadian domiciled transactions in service to our Canadian headquartered clients, and Canadian based divisions of other global enterprise clients.
Canada-based technology companies can now contract with FieldSolutions Canada, Ltd., and use the industry leading www.fieldsolutions.com cloud-based service management engine, FieldSolutions’ extensive direct-to-technician provider base and FieldSolutions high quality service partners, to provide technology field services in all postal codes across Canada.
For companies seeking this arrangement, invoicing and provider payments are processed via Canadian banking with appropriate Canadian taxes applied. Canadian service for all other FieldSolutions clients can remain as they are today.
Comments Mac Lewis, CEO of FieldSolutions, Inc., “Many of our multi-national, and several Canadian based enterprise clients have called for Canadian national program capability. We are pleased to extend our industry-leading services through this new corporate entity.”
All FieldSolutions’ services are immediately available through FieldSolutions Canada, Ltd. For more information on FieldSolutions Canada Ltd., please contact your FieldSolutions representative.
FieldSolutions releases TAMScope™, an innovative cloud-based Technology Asset Survey & Management ToolRead More >
FieldSolutions releases TAMScope™, an innovative cloud-based Technology Asset Survey & Management Tool
TAMScope™ provides companies with remote assets and sites a new cloud-based, mobile system for surveying, collecting, analyzing and archiving physical assets.
MINNEAPOLIS, MN – January 22, 2014 - FieldSolutions, Inc., a leading provider of contingent technology field service resources today announces the release of TAMScope™, a new cloud-based, real-time, Site Survey and Physical Asset Management SaaS tool and mobile web application offering customizable on-line survey development, real-time visual review, analysis and archiving of sites and assets. TAMScope™ can be either fully integrated with FieldSolutions contingent labor and work order management system or deployed on a standalone basis. TAMScope™ is entirely cloud-based and portal-accessed with smartphone apps for field use. TAMScope™ delivers remote asset review and management capabilities not available elsewhere.
The TAMScope™ solution incorporates a series of innovations that enable physical asset and site data collection, analysis and archiving unlike any other product available in the field service industry.
When desired, TAMScope™ can be integrated directly into the FieldSolutions field service labor solution for a fully integrated, one-stop asset and site survey tool.
TAMScope™ uses include:
- Pre-installation asset and site surveys
- Managed asset condition and location verification
- Post-installation real-time work quality inspection and proof of performance through photos
- Downloadable TAMScope™ Reporting with live document recall
TAMScope™ leverages the cutting edge of mobile, portal and cloud capabilities:
- GPS stamps on photos assure clients of the exact location of the photo and the asset being captured
- Real-time uploads from the TAMScope™ mobile web app to the TAMScope™ portal allow clients to review the physical condition or installation quality while the technician is still on site, reducing the need for return visits
- “Live links” to archived photos and documents included in TAMScope™ portal and downloads, enables complete cloud-based archiving
- TAMScope™ custom survey builder structures surveys for easy collection, review, storage and analysis of data results after completion.
“This new and unique offering is available only through FieldSolutions,” comments Marty Reader, FieldSolutions’ EVP. “Our clients often perform site surveys across thousands of locations and assets and have no easy way to review while in process, and then store, analyze and retrieve the physical condition of the assets and sites. Prior to TAMScope™ service companies have the challenge to somehow transfer that field survey data from the technician doing the field work to a data engine for useful analysis and reporting. TAMScope™ automates all of this all while providing a real-time review capability while the field technician is still on the site, eliminating the quality and cost impact of repeat visits to “get the data right”.”
TAMScope™ is available for license to FieldSolutions clients and others. For more information about TAMScope™ and FieldSolutions’ other service offerings, please contact your FieldSolutions Client Manager.
FieldSolutions Reports Strong 2013 Annual GrowthRead More >
FieldSolutions Reports Strong 2013 Annual Growth
Technology field services provider reports 43.9% year-over-year growth in fourth quarter 2013, 47.4% total 2013 year-over-year growth.
MINNEAPOLIS, MN â€” January 8, 2014 â€” FieldSolutions, Inc., a leading provider of contingent technology field service resources, today reported year-over-year sales revenue for the fourth quarter 2013 that were 43.9 percent higher than the fourth quarter 2012, and year over year 2013 annual growth of 47.4% over the 2012 results.
Continued rapid growth across the entire FieldSolutions service range contributed to strong growth, even when compared to strong prior-year volumes which included large projects in the 2nd and 4th quarters of 2012. Year-over-year trends continue to show accelerating growth from existing clients, with continued 100% enterprise client retention.
Comments Mac Lewis, CEO of FieldSolutions, â€œLast quarter we experienced continued rapid growth, delivering 47% year-over-year revenue growth. Notably, all of our services grew rapidly with strong prospects for continuing acceleration in 2014. Annual 2013 year-end highlights include strong performance from all of our service offerings:
- Self-service platform business, which comprises over half our revenues, grew at over 39% year over year. With several extremely large competitive client wins late in the year we expect this business unit to grow even more rapidly in 2014.
- Strategic Solutions more than doubled in revenue and volume for the year, with positive acceptance and rapid growth of our services by Global 500 OEMâ€™s and large service companies for reactive and maintenance services.
- Managed Deployments service business also grew at rate exceeding 59% annually.
â€œThe strength of our on line system functionality and the Direct-to-Technician resources continue to deliver tangible advantage to all our clients as we continue to invest heavily in new on-line capabilities expressly engineered for technology field service performance. Our focus on our systems, support and service strategies, now more than ever, provides a competitive advantage to our clients of all our services.â€
Adds Mac Lewis, â€œIn the next few months we will deploy breakthrough new â€œcommand and controlâ€ features in our on-line and mobile technology, and new innovative tools including a custom â€œsite surveyâ€ tool unlike anything weâ€™ve seen before, automating another process step in technology field service. We will also be announcing this quarter expanded service offerings to include a North American-wide certified electricians network, and formal launch of contingent technology field services on a global level. All will be available for large scale deployments by quote, or for individual work orders with the effectiveness of a single global service provider and administrative solution.â€
FieldSolutions Reports Continued Rapid Growth in Third Quarter, 2013Read More >
FieldSolutions Reports Continued Rapid Growth in Third Quarter, 2013
Technology field services provider reports 53.5% year-over-year growth third quarter 2013, 18% growth increase over second quarter
MINNEAPOLIS, MN – October 11, 2013 – FieldSolutions, Inc., a leading provider of contingent technology field service resources, today reported year-over-year sales revenue for the third quarter 2013 that were 53.5 percent higher than the third quarter 2012, and 18.0 percent above out-sized second quarter 2013 results.
Extensive growth across the entire FieldSolutions client base replaced the unusual volumes from a large, one-time second quarter project, and added 18 percent growth over the prior quarter which included the large deployment event. Year-over-year trends continue to show accelerating organic growth from existing clients across all service lines. Third quarter growth significantly exceeded expectations.
Comments Mac Lewis, CEO of FieldSolutions, “Last quarter we experienced a rapid growth rate of 64% year-over-year revenue growth from 2Q 2012 due to a large deployment project, and 35.1% excluding that project. This quarter, without a large one-time project event, we experienced a 53% year-over-year revenue growth over a strong third quarter in 2012.”
“Each day we find greater and greater acceptance of our Direct-to-Technician contingent labor model, our Plan-Control-Measure on-line service management system, and our supplemental service support programs,” Mac Lewis adds. “Our daily SLA reports prove to clients that we (and therefore they) can meet the highest quality standards, even for programs that are massive in size and complexity or the most challenging mission critical short response time requirements. The fact that our clients continue to consolidate their services with FieldSolutions is testament that our Direct-to-Technician model and on-line system can yield the highest levels of quality for very effective costs.”
Other Highlights of FieldSolutions™ Q3 2013 results include:
- Continued 100% retention of our OEM, Enterprise and Global 1000 Service company clients
- Strategic Solutions business unit deployed new contractual commitments serving the Managed Print Solutions service industry, increasing assets served by 3-fold
Deployment of new on-line system service offerings, including:
- Service to obtain federal security clearances for contingent technology workers.
- FS-Rush™, which enables clients to automatically assign technicians from FieldSolutions™ network of 34,000 providers through customized, credential based assignment rules; includes the option to access the Work Market supply chain directly, seamlessly, and at no added cost through the FieldSolutions system.
Mac Lewis adds, “Our three operating business units are all operating at extremely high levels of quality service performance. This provides a strong foundation to serve our clients and sustain our rapid growth. Our focus on the technology service arena yields enormous benefits to our clients in the form of continuous process and platform improvements that are relevant to technology service companies, and they recognize this by deploying FieldSolutions for ever greater portions of their field services.”
FieldSolutions Named Finalist for 14th Annual Tekne AwardsRead More >
FieldSolutions Named Finalist for 14th Annual Tekne Awards
The Minnesota High Tech Association recognizes top technology and science innovators at the November 6 awards ceremony
MINNEAPOLIS, MN – October 9, 2013 - FieldSolutions, Inc., a leading provider of contingent technology field service resources, has been named a finalist for the 2013 Tekne Awards in the category of Impact on Industry. Presented by the Minnesota High Tech Association, the Tekne Awards annually recognize Minnesota’s best and brightest technology users and developers in innovation, development, education, commercialization and management.
The Impact on Industry Award recognizes Minnesota technology service providers whose innovative business solutions streamline client processes, reduce customer costs, shorten time to market and increase service capacity or customer access through technology.
“From this large field of prospective companies, we are honored by the recognition to have been selected as a finalist for this prestigious award,” comments Mac Lewis, CEO. “It is recognition that FieldSolutions™ transformative offerings for leading technology companies throughout North America are in fact providing the impact of previously unavailable business results.”
A full list of finalists is available online at http://www.tekneawards.org. Recipients of the 2013 Tekne Awards will be announced at the award ceremony on November 6, 2013.
About Minnesota High Tech Association (MHTA)
MHTA is an innovation and technology association united in fueling Minnesota’s prosperity. We help bring together the people of Minnesota’s technology ecosystem and lead the charge in directing technology issues to Minnesota’s state capitol. MHTA is the only membership organization that represents Minnesota’s entire technology-based economy. MHTA members include organizations of every size, involved in virtually every aspect of technology creation, production, application and education in Minnesota. Find out more online at http://www.mhta.org.
FieldSolutions Announces Secret and Top Secret Government Clearances for Technology Contingent LaborRead More >
FieldSolutions Announces Secret and Top Secret Government Clearances for Technology Contingent Labor
Technology field services provider now offers Secret, Top Secret and Top Secret SCI credentialing of technicians
MINNEAPOLIS, MN – August 5, 2013 - FieldSolutions, Inc., a leading provider of contingent technology field service resources, announces partnership with a Facility Cleared, Woman Owned EDWOSB” and Service Disabled Veteran company. This partnership enables FieldSolutions clients to select technicians through FieldSolutions and have them cleared for Secret, Top Secret and Top Secret SCI credentials through the standard department of defense administration processes.
FieldSolutions clients can now compete for, and fill, project requiring secret and top secret cleared personnel far more cost effectively than ever before by utilizing contingent technology resources, and avoid the burden and often times multi-year delay in becoming a facility-cleared entity. FieldSolutions and their partner will manage the process and work directly with our client and the prime contractor to facilitate the administrative process.
For those clients preferring it, the provider to the prime contractor of record will be our Service Disabled Veterans company provider.
Comments Marty Reader, EVP, “This is an exciting new, and unique offering available only through FieldSolutions, and further delivers on our mission of providing our technology service clients a competitive advantage.”
FieldSolutions Announces CheckINN Hotel Savings Program for TechniciansRead More >
FieldSolutions Announces CheckINN™ Hotel Savings Program for Technicians
Technology field services provider partners with CLC Lodging to provide up to 50% savings on hotels for technician workforce travel
MINNEAPOLIS, MN – August 1, 2013 – FieldSolutions, Inc., a leading provider of contingent technology field service resources, today announced a partnership with CLC Lodging to provide the CheckINN™ Hotel Savings Card to FieldSolutions’ network of 33,000 independent field service technicians. FieldSolutions’ CheckINN™ program is a great cost reduction solution for clients requiring overnight travel of their FieldSolutions techs and for techs traveling on their own expense.
Providing technology field service across the U.S., Canada and Mexico, FieldSolutions CheckINN™ hotel savings program provides FieldSolutions clients cost savings not available elsewhere. With over 10,800 participating hotels offering fixed, discounted hotel rates up to 40% less than standard rates, clients are now able to accurately calculate project travel costs in advance and measure their program savings. This lodging solution dramatically reduces the cost of travel often associated to nationwide rollouts and servicing remote sites.
Comments Marty Reader, EVP, “The FieldSolutions CheckINN™ program is a straightforward example of how we work every day to save our clients and technicians money in the business of field service. With hotels everywhere, this program is a free program for technician enrollment and cuts the cost of overnight stays nearly in half. We are continuing to find innovative ways to save our clients money, and make techs work lives more productive.”
Highlights of the FieldSolutions CheckINN™ Card Hotel Savings Program:
- Rates are typically 50% less than corporate rates due to CLC Lodging’s enormous booking volumes for the world’s largest employers
- FieldSolutions’ “CheckINN Tag” allows for easy search and identification of registered technicians with access to the discounted program rates
- Technicians present their personal FieldSolutions CheckINN™ card at check-in to receive the reduced rates
- Guaranteed 24 hour hotel stays help avoid extra room night charges and reduce travel costs of overnight projects with atypical time of day hotel stays
- Pre-negotiated hotel rates eliminate extra costs associated to last minute reservations and improve accuracy of program cost projections
- Hotel details and receipts available from personal online CheckINN™ accounts allow for easy tracking and access to deliverables for expense reimbursement
For more information about the FieldSolutions CheckINN™ Card hotel saving program, please contact your FieldSolutions Account Manager.
FieldSolutions Reports Break-Out Second Quarter Growth, Extending First Quarter Business AccelerationRead More >
FieldSolutions Reports Break-Out Second Quarter Growth, Extending First Quarter Business Acceleration
Technology field services provider reports 64.1% year-over-year second quarter 2013 growth with continued rapid expansion in all service lines
MINNEAPOLIS, MN — July 16, 2013—FieldSolutions, Inc., a leading provider of contingent technology field service resources, today reported year-over-year sales revenue for the second quarter 2013 that were 64.1 percent higher than the second quarter 2012, accelerating from the first quarter year-over-year growth rate of 25.1 percent.
FieldSolutions has grown rapidly over the last five years by retaining and expanding services to existing clients and adding several new leading global enterprise clients each quarter. Year-over-year trends show accelerating organic growth, and with the addition of a large North American managed services deployment project in the quarter, FieldSolutions second quarter growth exceeded all projections.
“Last quarter we described sustained rapid acceleration of our growth rate beginning in the fourth quarter of 2012. Along with our competitive Direct-to-Tech™ platform (self-service) wins with global technology clients, we saw our base business growth rate accelerate to 35.1% over 2Q 2012. We also successfully delivered on a very large deployment project for a managed service provider (MSP) client which added an additional 25+% to our year over year growth rate. For this program, we successfully managed the installation of over 6000 new point-of-sale systems in a nine week period with over 500 FieldSolutions’ independent contractor technicians. This quality execution was further recognized by our client, when with only six weeks remaining 1000+ additional locations were reassigned from another vendor to FieldSolutions for rapid completion. Overall we achieved a fantastic 95+% on-time performance result. We are gratified by the confidence shown in us by our clients as reflected by our growth, and we are also proud of the quality of our performance.” said Mac Lewis, CEO of FieldSolutions. “FieldSolutions is proving, by “walking the walk” that our Direct-to-Technician contingent labor model and “Plan-Control-Measure” on-line service management system can meet the highest quality standards, even for programs that are massive in size and complexity (involving hundreds of technicians in both the US and Canada), and compressed into a very short duration. We are demonstrating in the real world that FieldSolutions Direct-to-Technician model and on-line system can yield the highest levels of quality for very effective costs.”
Other Highlights of FieldSolutions’ Q2 2013 results include:
- Continued 100% retention of our OEM and Global 1000 Service company clients.
- Strategic Solutions business unit deployed new contractual commitments in the Managed Print Solutions industry increasing assets served by 10-fold. Several new data center server support clients, and other additional “reactive services” clients deployed with 2-hour, 4-hour and same day response programs.
- Launched a partnership with WorkMarket creating the industry’s deepest and broadest provider base, all seamlessly deployed through the FieldSolutions on-line platform and supported by FieldSolutions client support services.
- Deployed on-line data analytics-based system enhancements and reports including FS-WIN-Tags™ real-time service level agreement reporting system, a live technician pay predictive benchmark tool informing clients real-time with pay level benchmarks for similar work and work order specifications, and FS-Experts™ technician provider tags based on individual historic performance of technicians in 17 technologies. Both Tech Pay Benchmarks and FS-Experts™ support clients entering new lines of work or geographies with the confidence in the quality of their new technician selections.
Mac Lewis adds, “These enhancements leverage the data that we gather by focusing our attention on world-class technology services. As we further deepen our experience and analytics we are working hard to provide tools that create competitive advantage and to create unique value for our clients in competing for and serving their end customers. Our focus on the technology service arena is yielding enormous benefits to our clients and they are recognizing this by deploying FieldSolutions to ever greater portions of their service offerings.”
FieldSolutions™ Data Analytics Initiative delivers two breakthroughs in Contingent Technology Field Service ManagementRead More >
FieldSolutions™ Data Analytics Initiative delivers two breakthroughs in Contingent Technology Field Service Management
New real-time Tech Pay Benchmark tool and â€œFS-Expertsâ„¢” deliver client cost savings, expanded service range, and improved quality of service using Contingent Technology Field Resources
MINNEAPOLIS, MN â€“ June 21, 2013 â€“ FieldSolutions (www.FieldSolutions.com), North Americaâ€™s premier contingent resources provider to technology service companies, announces two ground-breaking new tools from their Data Analytics group: Real-Time Benchmark Tech Pay tool; and FS-Expertsâ„¢ which identifies those of the 33,000 active providers that have achieved specific skill-based leadership credentials. These new tools take the guesswork out of setting technician pay offers for new work and programs, and sourcing Work Orders to vetted qualified technicians in new geographies or skill areas.
These industry-first tools, added to the previously release WIN-Tagâ€™sâ„¢ SLA measurement and reporting tool, highlight FieldSolutionsâ€™ commitment to delivering breakthrough competitive and performance advantage to FieldSolutionsâ€™ enterprise-grade technology service clients.
Data Analytics Applied to Contingent Field Service Resources
FieldSolutionsâ€™ investment in state of the art data analytics is producing tangible, game changing results for clients. The recently released, analytically derived, Benchmark Tech Pay tool and FS-Expertsâ„¢ tags enable clients to expand into new markets, services and geographies with the confidence that quality, vetted technicians can be sourced the first time, at costs closely tailored to the work specifics. Refined Cost Savings and low risk expanded service range without sacrificing quality are now available only with FieldSolutions. FieldSolutions increasingly provides unique and valuable targeted tools for the technology services industry.
FieldSolutionsâ€™ CEO Mac Lewis comments, â€œOur focus on serving the worldâ€™s leading technology service companies drives us to proactively address the core business needs: Cost, Quality, Risk, and Control and now easier ability to help our clients expand their service range; all while delivering massive scale with little or no fixed cost. Only FieldSolutionsâ€™ provides our clients transparent access to service events and direct access to our entire service provider community, delivering these benefits without losing control of service events. By leveraging our state-of-the-art data analytics initiative we provide clients the ability to manage their cost and quality initiatives to a higher level. Our clear focus on technology field service management allows us to continue to lead through valuable innovation for users of outsourced contingent field services with world class results.â€
Real-Time Benchmark Technician Pay Tool
FieldSolutions breakthrough technician pay benchmark tool was developed by building a multivariate predictive model from over one hundred thousand real work orders run by over 110 entities. Benchmarks are delivered real-time during work order creation to match the precise business rules and work order details for the client user. The â€œTech Pay Benchmarkâ€ tool automatically interprets key tech pay drivers including geography, skill set, lead time, on-site duration and more, dynamically calculating the â€œbenchmarkâ€ tech pay. This tool allows FieldSolutionsâ€™ clientsâ€™ operations management personnel to deliver new service programs without â€œtrial and errorâ€ cost risks, and supports tech pay cost savings based on real data, real-time. The FieldSolutions Tech Pay Benchmark tool sets a foundation for upcoming new cost metrics and analytical tools in the coming months.
The underlying reference set The FieldSolutions Official Tech Pay Guideâ„¢ (â€˜OTGâ€™) is also available upon request â€“ contact your Account Manager for more information.
FS-Expertsâ„¢ Technician Tags
FS-Expertsâ„¢ identify through â€œTech-Tagsâ€ individual technician providers that FieldSolutions has vetted through client training, work history and client ratings for 17 of the most commonly used field service technology skill categories. Based on the extensive database of past work performance and other factors, FS-Expertsâ„¢ automatically and dynamically identify skilled technicians to reduce the risk when client users are sourcing â€œnew providersâ€. Using FS-Expertsâ„¢ in conjunction with industry leading FieldSolutions â€œFind Techsâ€ and â€œMy Techsâ€ tools enables resource staffing with quality technicians in new areas or in new skills categories, reducing clientsâ€™ risk in undertaking new service and program work. To find FS-Expertsâ„¢ use Find Techs, select a zip code, then select a skill category in the â€œSkills & FS-Expertsâ„¢â€ section of the sidebar.
Actionable Analytics Yield Cost Savings, Expanded Service Range, and Service Quality
Coupled with the recently introduced WIN-Tagsâ„¢ service level (â€œSLAâ€) measurement and reporting tools, FieldSolutions has deployed in the past month a complete set of real-time tools to drive world class sourcing quality, fine-tune cost savings, and enable service performance measurement and analysis. These enterprise grade tools help clients make more money and be more competitive than ever before, serve new lines of business with reduced start up effort and risk, and enable continuous improvements in service while meeting the most demanding commitments to end-customer service quality agreements.
CSDP and FieldSolutions Partner to Help Companies Reduce the Cost of Delivering ServicesRead More >
CSDP and FieldSolutions Partner to Help Companies Reduce the Cost of Delivering Services
Partnership provides the first ever unification of service lifecycle management software with a leading contingent field technician staffing solution
IRVINE, CA and MINNEAPOLIS, MN — May 22, 2013 — Customer Service Delivery Platform (CSDP), a leading provider of Service Relationship Management (SRM) solutions, has entered into a partnership with FieldSolutions, North America’s premier independent field service technician resource provider, to provide a seamless integration between the two solutions in order to improve efficiencies and reduce costs for field service organizations by providing variable cost, outsourced labor for field technicians.
When a ticket is opened for service in CSDP’s service lifecycle management software, rather than assigning the work to an in-house technician, the customer or call center agent can initiate a FieldSolutions work order for a technician directly from within CSDP’s field service software without a separate login to FieldSolutions. As the FieldSolutions technician updates the work order, the updates are automatically reflected within the CSDP interface.
“For our customers who want to get away from the fixed cost labor model for service, our partnership with FieldSolutions provides access to the largest direct-to-technician provider network of independent technology field service technicians in the U.S., Canada, and Mexico” said Jerry Edinger, President and CEO of CSDP. “As an alternative to a full-time staff, FieldSolutions’ streamlined model dramatically lowers the cost of installing and servicing electronics and technology equipment for its customers resulting in cost savings of up to 70%.”
“We’re excited to have the opportunity to provide contingent technology field service resources to CSDP’s global leading enterprise customers, and also to offer CSDP’s proven software to our clients seeking to gain cost and service improvements over their current service management approach,” said Mac Lewis, FieldSolutions’ CEO. “The flexibility and ease of integration with CSDP’s end-to-end service lifecycle management software makes it an ideal solution for our mutual enterprise sized technology clients. CSDP’s long standing history in the industry supporting some of the largest service organizations in the United States is a great fit for FieldSolutions’ target market of enterprise grade, quality focused industry leaders. CSDP’s focus on providing measurable service strategy benefits including decreasing average cost of repair, increasing first-call resolution, and improving customer satisfaction are a direct match with our highest quality and lowest cost solutions utilizing contingent resources.”
For more information, for CSDP contact Ray Miller at 888-741-2737 x107, for FieldSolutions contact Marty Reader at 952-288-2506
FieldSolutions Releases WIN-Tagsâ„¢ Real-Time Service Level Performance Reporting systemRead More >
FieldSolutions Releases WIN-Tagsâ„¢ Real-Time Service Level Performance Reporting system
The first comprehensive, real-time Service Level Performance Reporting system for managing contingent technology service resources
MINNEAPOLIS, MN â€“ April 25, 2013 â€“ FieldSolutions, North Americaâ€™s premier independent field service technician resource provider, announces new enhancements providing industry-first quality performance tracking tools for accurate, comprehensive, real-time service level agreement (SLA) reporting. The new features enable our clients to immediately gauge and report on the quality performance of their contingent resources, allowing for rapid program adjustments and reporting. Additionally, since the measurements are the same as those used for full time engineers, integrated total program performance is now fast and complete with minimal manual tabulating and reporting.
FieldSolutionsâ€™ CEO Mac Lewis comments, â€œEnterprise clients are intensely focused on service performance and quality and prior to WIN-Tagsâ„¢ there has not been a way to consistently real-time collect, analyze, act upon and report on contingent service provider performance, in order to provide operations management and end-customers reliable and timely quality performance metrics. FieldSolutionsâ€™ new WIN-Tagsâ„¢ allow clients to report on all of the major service level agreement (SLA) metrics that drive the technology services industry.â€
WIN-Tagsâ„¢ â€“ Delivers a Breakthrough in Comprehensive, Real-Time SLA Monitoring and Reporting
In technology field service management, access to real-time metrics allows clients running high quality national programs with layers of vendor providers and independent contractors and vendor providers to quickly identify issues and adjust their practices while the project is running rather than after the fact. FieldSolutionsâ€™ WIN-Tagsâ„¢ enables the most efficient and accurate real-time reporting available to clients using a variable and scalable field service technician labor force. WIN-Tags are comprised of the three main performance metrics areas for Service Level reporting:
- Completion and Visit Performance WIN-Tagsâ„¢ â€“ Now, instead of tracking site events manually, after the fact and from memory on an excel spreadsheet coordinators can add multiple WIN-Tagsâ„¢ to a service eventâ€™s history for status such as: â€œComplete â€“ 1st Visitâ€, â€œRevisit â€“ Part not on siteâ€, â€œRescheduled â€“ Site Turn Awayâ€ among many others, plus client-entered â€˜Notesâ€™ comments add contextual detail to the status report.
- System-Based â€œOn-Timeâ€ and â€œTime-On-Siteâ€ Metrics â€“ Now, the FieldSolutions system automatically calculates whether the technician check-in and check-out times are â€œEarly,â€ â€œOn Time,â€ or â€œLateâ€ relative to the scheduled start and end times, and tabulates the event duration as â€œExpected,â€ â€œUnder,â€ or â€œOverâ€ the scheduled time-on-site. These metrics allow coordinators to easily assess, mid-project, whether their established management processes and assumptions regarding work duration were correct and to make informed go-forward decisions.
- Quality and Net Promoter Scoring â€“ Now, FieldSolutions makes it even easier to rate a technicians performance according to industry-standard quality performance and net promoter metrics. FieldSolutions aggregates these scores and presents them across the site to facilitate quality technician sourcing.
A complete suite of real-time, customizable SLA reports have also been deployed including the performance WIN-Tagsâ„¢ with accompanying notes, on-time and time-on-site metrics, technician preference and performance ratings, and overall site status.
Other Enterprise-Grade Enhancements:
New Communications Tools Enhancements – FieldSolutions recently expanded its already robust Automated Contact Services (ACS) suite. Now available are: new automated email notifications for technician actions (such as tech acceptance of an assigned work order, tech on-site check-in and out, and more). Also released is a fully customizable Integrated Voice Response (IVR) phone call to the customer site point of contact confirming site readiness for an upcoming service event. Automating notification and confirmation emails and calls reduces the operations staff time necessary to run an individual work order, resulting in a operations staff cost savings as well as quality results improvements.
Deliverables Downloader Tool – An easy one-step mass download of all required technician-uploaded completion documentation and deliverables for any subset of work orders. The new Deliverables Downloader harnesses the extensive Work Order Dashboard filtering options to make it easy for coordinators to export deliverables from selected work orders into a single zip file, with a separate sub-folder for each work order.
FieldSolutions Reports Strong First Quarter Growth, Rapid Acceleration into 2Q 2013Read More >
Technology field services provider reports 25.1% Year-over-year growth, new enterprise client contracts, and rapid growth in Strategic Solutions group
MINNEAPOLIS, MN — April 18, 2013—FieldSolutions, Inc., a leader in sourcing and managing independent, third-party field technician resources, today reported that year-over-year sales revenues for the first quarter 2013, 25.1 percent higher than in 2012.
Maintaining one of the largest networks of independent contractor field service technicians throughout the U.S., Canada and Mexico, FieldSolutions has grown rapidly over the last five years, expanding its business by retaining and expanding services to existing clients and adding several new global leading enterprise clients each month.
“We began to see rapid acceleration in the 4th quarter of 2012 and continuing into 1Q 2013 especially with our largest OEM and global service company clients as several chose to consolidate services on a contractual basis into the FieldSolutions platform from other competing contingent labor platforms, and then adding other labor services in other operating areas of their businesses. Additionally, we are experiencing very rapid growth in our Strategic Solutions unit that custom designs contingent labor programs and related services for large technology companies with complex service offerings” said Mac Lewis, CEO of FieldSolutions. “This maturation of initiatives and client relationships yielding results in 2013 is very gratifying especially as we are also seeing strong preference for our deep technology focus that is guiding our service management platform tools and design. At the end of the day our clients are now realizing achievement of world class Service Level quality results with the cost and investment benefits inherent with our direct-to-technician contingent labor model.”
Highlights of FieldSolutions’ Q1 2013 results include:
- Expansion of client base to now include 17 original equipment manufacturers (“OEM’s”) many now with a range of different solutions offered by FieldSolutions.
- Continued 100% retention of our OEM and Global 1000 Service company clients.
- Strategic Solutions business unit adds contractual commitments in the Managed Print Solutions industry increasing assets served by 10-fold, deploying over the next 90 days. Increased services to the Data Center maintenance provider market with covered assets growing by over 5-fold from second half of 2012. To support this service growth, we have added Randy Carpenter as Director of Strategic Solutions Operations (25 years of operations leadership experience with many leading technology companies including Flextronics, Amerilink and Radio Shack) overseeing the maintenance service operations group in Dallas, TX.
- Finally, recent system enhancements further differentiate our on-line self-service platform offering from generic platforms by adding work order customization, expanded customizable automated contact tools, customizable automated document management tools, SLA reporting and management tools, and user level experience customization. FieldSolutions “Tech-Tags™” is being rapidly expanded as it allows clients to pre-select and qualify technicians across multiple technologies. These enhancements all work to increase our preference, user efficiency in system operation, and the quality results our self-service clients are able to achieve.
“Today we are confident that FieldSolutions is the only contingent labor provider that has the full range of solutions for global leaders in the technology service industry. We have expanded our variable-scalable service range to create new and unique value for our clients, and we have built our operations support skills such that we can assure clients they will achieve world-class quality service levels with the extremely attractive costs made possible by using independent contractors as a central service strategy.” Lewis said.
FieldSolutions, Networrk Software and Blue Ribbon Techs partner to provide innovative technology internship to DeVry University studentsRead More >
FieldSolutions, Networrk Software and Blue Ribbon Techs partner to provide innovative technology internship to DeVry University students
DeVry University students interested in Technology Service careers get hands on experience and mentoring with top tier companies in a new private social network
CHICAGO, IL and MINNEAPOLIS, MN– February 1, 2013 – DeVry University, one of the largest degree-granting higher education systems in North America, and FieldSolutions, North America’s premier independent field service technician resource provider, are expanding field technology service internship program for 2013.
This real-world internship will provide DeVry University students technology service work experience for some of the world’s leading technology companies via the FieldSolutions service solution, and also includes soft skills training and credentials certification from Blue Ribbon Techs. The internship will be facilitated through Networrk Software’s collaborative social learning platform and offered to DeVry University students with its College of Engineering & Information Sciences.
FieldSolutions’ CEO Mac Lewis commented, “Partnering with DeVry University on this internship program demonstrates our commitment both to growing the technology field service provider community and preparing the next generation of technology professionals. As with our clients, who are some of the world’s leading technology service companies, we see the need to foster interest in and further develop tomorrow’s skilled technology workforce in America.”
“We are thrilled to be expanding this internship program to more of our students,” added Dr. Lynn Burks, senior professor, DeVry University. “The program provides our students with critical real-world skills, experience through actual assignments that provide resume and career readiness strength and powerful interactions with leading technology business people. FieldSolutions allows us to provide transformative learning beyond the classroom.”
Successful Pilot in 2012 leads to expansion
FieldSolutions and DeVry University conducted a pilot of the internship in 2012 in Chicago. According to FieldSolutions’ participating clients, the students’ performance exceeded their expectations—so much so that one of the clients hired a student upon graduation.
Speaking on behalf of the several enterprise clients of FieldSolutions, Marty Reader, Executive Vice President of FieldSolutions comments, “Our clients’ experiences in working with DeVry University students was very well received. The students provided commercial and residential installations and technology “break/fix” services. They demonstrated appropriate technical skills for the program and exceeded our clients’ expectations in the overall service quality experience delivered. We received positive feedback on their interaction with our clients’ customers, and every client that worked with the DeVry students has requested to be included again as the program expands. It’s all we could ask for and we look forward to working with these new technicians in the future.”
“We’re honored and excited to assist the students in their ‘marketability’ through BRT credentialing,” said Mike Kraemer, BRT CEO. Mike Kritzman, CEO of Networrk Software, added, “In this tight job market, it’s more important than ever to graduate with experience. We’re proud to power the collaborative learning environment with DeVry University.”
About Networrk Software
Networrk Software develops and markets a proprietary social learning platform. The company offers three modules, People, Teams, and Exchange for a unique combination of collaborative tools and task engines sets it apart from other learning platforms. Founded in 2007, Networrk serves leading education, healthcare, and service industry customers throughout the U.S.
About Blue Ribbon Techs (BRT)
Blue Ribbon Techs is the industry’s only centralized credentialing service. BRT was founded on the principle that technicians should not have to repeatedly spend time and money for the same credentials time and time again. BRT’s mission is to become the industry-wide standard for the entire suite of BRT Certifications—a One and Done system designed to replace the endless cycle of professionalism training, background checks and other certifications that technicians go through for contract work they perform.
About DeVry University
Founded in 1931, DeVry University is one of the largest, private sector universities in North America, with more than 74,000 students enrolled in the United States and Canada. The university’s mission is to foster student learning through high-quality, career-oriented education integrating technology, business, science and the arts. With more than 90 locations, DeVry University delivers practitioner-oriented undergraduate and graduate degree programs onsite and online that meet the needs of a diverse and geographically dispersed student population.
FieldSolutions Deploys Enterprise-Grade Tools Increasing Efficiency for High-Volume ClientsRead More >
FieldSolutions Deploys Enterprise-Grade Tools Increasing Efficiency for High-Volume Clients
FieldSolutions’ new work order functionality gives clients greater control with reduced time to manage
MINNEAPOLIS, MN – November 1, 2012 – FieldSolutions, North America’s premier independent field service technician resource provider, announces the release of a range of new work order enhancements to its online field service management tools, focused on the needs of demanding high-volume clients with stringent service level agreements (SLAs). The new features supplement FieldSolutions’ already industry-leading work order management process enabling 96% work order event satisfaction rates. FieldSolutions’ completely re-designed work order with Multi-Visit capabilities, combined with the recently released individual User Preferences, provides clients a new degree of customization and control in managing high-volume project work.
FieldSolutions’ CEO Mac Lewis comments, “Our new Work Order management tools and the flexibility of our new features for customizable User Preferences further enhance the speed of use of our existing Work Order activity dashboards and project oriented mass work order update capabilities for high volume users of our online system. These new enhancements improve effectiveness and positive quality outcomes for Field Solutions’ clients and build upon our industry-leading position in serving the largest outsourced field service buyers. Our unique controls and tools specifically designed to efficiently manage large-scale, national service projects and the most stringent service level agreement (SLA) standards provide our clients a compelling competitive advantage.”
Breakthrough New Work Order Management Tools
FieldSolutions’ new work order management tools work hand-in-hand with customizable User Preferences to provide clients with new levels of efficiency in managing their work from Technician Sourcing to Final Approval:
- Re-designed Work Order - includes new on-site time management tools focused on increasing service operations control and visibility. Clients can now add an unlimited number of scheduled re-visits to a single work order, and technicians can document their unplanned re-visits, all with to-the-minute accuracy for a successful and track-able work event. Unique features such as separate signoff sheets for each visit support greater control and quality. Additionally, FieldSolutions’ clients can save time by using the updated Mass Work Order Import tool to create batches of work orders with multiple pre-scheduled visits.
- New Customizable Client User Preferences – helps clients work more efficiently by displaying only the work that the individual user is most interested in while filtering out distractions from other peoples’ activity. Client users save time by setting their own personalized work order dashboard filters and sort preferences enabling fast uncluttered user experience. The system can even remember users’ most recent sort after they’ve logged out of the platform. The new tools also allow coordinators to set their own custom communications and work order level contacts settings independent of project-level defaults, ensuring the right notifications reach the responsible coordinators.
- FS-Mapper™ (V2 Release: November 15th) - FieldSolutions’ map-based Work Order Sourcing Tool. FS-Mapper™ allows clients to geographically visualize and then build a bundle of many sites and assign them all at once to a single provider. This exciting new feature can also generate easy-to-use ‘Call Lists’ of qualified technicians near clients’ work. FS-Mapper™ leverages FieldSolutions’ existing Find Techs tool to filter mapped technicians by skills, experience, certifications, custom FS-TechTags™, and more, to display the best-suited nationwide or regional technician coverage for project work.
1NService Announces New Member FieldSolutions Joins Global CollaborativeRead More >
1NService Announces New Member FieldSolutions Joins Global Collaborative
BELLEVUE, WA â€“ October 26, 2012 â€“ 1NService, the leading network of advanced technology integrators with aggregate sales in excess of $1.5 billion, announces a new member, FieldSolutions, headquartered in Minneapolis, Minn.
Marty Reader, Executive Vice President Sales and Marketing states, â€œFieldSolutions is pleased to be part of the 1NService partnership. Our goals in joining 1NService are two-fold: first, we of course welcome the opportunity to serve like-minded technology service companies dedicated to high quality service performance. Our second expectation is we are able to learn from and participate in developing leading field service strategies with companies like the 1NService membership. FieldSolutions is always only a â€˜part of a field service labor strategyâ€™ and we welcome the chance to learn from high performance companies like the members of 1NService.â€
Jo Miller, Executive Director of 1NService states, â€œWe are excited to add FieldSolutions to our community. Field Solutions has the resources to add the field services coverage for the community. We are always recruiting for like-minded companies that perceive value in collaboration.â€
1NService is the leading international community of advanced technology integrators that through collaboration and trusted partnership, delivers high-value technology solutions that solve businesses most pressing needs. The 1NService communityâ€™s $1.5 billion combined global sales, offers great advantage in applying the collective skills of members to deliver any technology, anywhere, anytime. 1NService members receive tremendous access to new customers, markets, sales opportunities, and collaborate through best practice sharing. The collective strength of 1NService allows its members to compete against the largest integrators. 1NService is the community leading the next generation of technology delivery and service through a formal governance model that enables members to deliver solutions globally.
Now Live: Blue Ribbon Techs Serving the Credentials, Skills and Community Support Needs of Technology Professionals, Their Clients and EmployersRead More >
Â Now Live: Blue Ribbon Techs Serving the Credentials, Skills and Community Support Needs of Technology Professionals, Their Clients and Employers
Blue Ribbon Techs launches on October 2, 2012, signs first technicians and launches first clients
MINNEAPOLIS, MN â€“ October 2, 2012 â€“ Blue Ribbon Techs, North Americaâ€™s only central credentials and skills service dedicated exclusively to the needs of technology field service professionals, has deployed live and has obtained its first technician members and first client: FieldSolutions.
Based on a singular mission to serve and protect technology field service professionals, Blue Ribbon Techs asserts that the field technician needs and deserves services that they can control and deliver. The Blue Ribbon Techs first and only â€œOne-and-Doneâ€ credentialing process is specifically designed to reduce the endless and expensive cycle of profiles, background checks and certifications that independent contractor techs go through today one client after another. Its universally accepted Blue Ribbon Techs Certification and Credentials Service Center serves technicians in achieving their primary missions of being recognized as a professional, getting work, delivering great service, making money and growing their business.
â€œOur new technician credentials center, learning service center and community tools are the first of their kind for the technology industry and the professionals that make technology work,â€ said Blue Ribbon Techs CEO Mike Kraemer. By providing the only customer neutral, central credentials service, our technician members can better navigate the fast-changing work environment, whether that be full employment, staff augmented long-term contract-for-hire work or short-term project assignments.Â Plus, they save time and money as they only have to buy and build their credentials once in serving many clients, and the clients have the confidence that a current and verified credential is in place for each technician they utilize.
Adds Ray W. Caul, Vice President End User Services for Fujitsu America: Â â€œHaving an independent company manage credentials and provide governance and tracking around technical resources will ensure we are utilizing proper resources to meet ourÂ customersâ€™ requirements. Weâ€™re looking forward to Blue Ribbon Techs becoming generally available as a provider to Fujitsuâ€.
Blue Ribbon Techs Signs First Client: FieldSolutions
Blue Ribbon Techs announces the signing of two foundational customers.Â First, it has been selected by leading technology contingent staffing firm FieldSolutions as the launch client for centralized credentials management services. FieldSolutions is deploying Blue Ribbon Techs for all its background check, drug testing and employment verification credential services and maintenance.
Adds Mac Lewis, CEO of FieldSolutions, â€œWe serve many of the leading technology companies in the world, and find that the complexity and rigor required around individual provider credentials verification is growing rapidly. This places a burden on technicians and makes provider sourcing expensive and time-consuming. Weâ€™ve chosen to work with Blue Ribbon Techs because they are fundamentally reducing the cost and increasing the speed of technician provider credential verification to the entire industry, and provide us the confidence that the credentials are accurately assessed and maintained over time. Thereâ€™s no other service available like this in North America, and we are certain this will enable the technology service industry to save money and improve quality.â€
About Blue Ribbon Techs
Blue Ribbon Techs is the first independent, online service exclusively providing technology field service professionals a single, efficient and neutral service to obtain and maintain credentials, education, and relationships. Rather than selling â€œservice transactionsâ€ or providing a â€œtechnician database for hireâ€, the company hosts the information a technician needs to be eligible for work assignments in a way that saves time and money, and provides an advantage in obtaining the assignment. Blue Ribbon Techsâ€™ personal information is protected, and is only made available with technician permission to qualified organizations.Â For more information contact Mike Kraemer, CEO, (email) firstname.lastname@example.orgÂ or (telephone) (320) 230-2090, or visit www.BlueRibbonTechs.com.
FieldSolutions Named a 2012 Emerging Vendor by CRN and UBM ChannelRead More >
FieldSolutions Named a 2012 Emerging Vendor by CRN and UBM Channel
MINNEAPOLIS, MN – August 27, 2012 – FieldSolutions, Inc., a leader in sourcing and managing independent, third-party field technician resources, today announced it has been selected by UBM Channel and CRN as a 2012 Emerging Technology Vendor. The annual list features the most innovative vendors who not only deliver technology that is easy to use, but can generate the high margins solution providers require. The vendors that make up the CRN Emerging Technology Vendor list were founded in 2006 or later, have revenue under $1 billion and have an active U.S. channel strategy.
Among these Emerging Vendors are companies that have already established themselves in their market segment and others that are already making an impact despite a recent launch. Each organization on the list represents a new partnership and a go-to-market opportunity for solution providers looking to identify new vendor partners.
Electronic equipment manufacturers and service providers come to FieldSolutions to achieve a breakthrough in the performance and total cost of their field service technical operations by deploying their certified contractors as a supplemental field service resource. FieldSolutions’ work management tools allow a new level of control in managing remote, independent technicians with significant cost savings and performance results when compared to full time employees.
Maintaining one of the largest networks of independent contractor field service technicians in the U.S., Canada and Mexico, FieldSolutions has grown rapidly over the last two years, expanding its business to serve new technologies and extend its geographic coverage.
“Emerging doesn’t mean what it used to,” said Kelley Damore, VP, Editorial Director, UBM Channel. “And this collection of up-and-comers and new-to-the-game vendors is on an upward trajectory that a host of young companies that preceded them could barely imagine. With new innovations like cloud computing and virtualization speeding up the pace of innovation, and technology mainstays like storage and networking branching off into new directions, this list encapsulates a tectonic technology shift where the recently founded are starting to rule the roost and become household names much more quickly than in the past. We congratulate each vendor on the list and congratulate them for placing an emphasis on innovation and ease of use, features that are the hallmark of any successful channel offering.”
Final selection to the Emerging Technology Vendor list was made by the CRN editorial team after a review of submitted information. To view a sample of the list and read the editorial accompaniment visit www.CRN.com.
“It’s always great to be recognized by a leading respected media vehicle like CRN” states FieldSolutions CEO Mac Lewis, “but there is nothing more gratifying than earning the respect and continued appreciation by the world’s leading technology service companies for our direct-to-technician field service labor approach. Our extraordinary client retention and continuous growth serving the most demanding service companies over the past several years as they adopt our innovative business model is testament to the acceptance of new business strategies that create value while achieving superior service performance levels.”
UBM Channel is the premier provider of IT channel-focused events, media, research, consulting, and sales and marketing services. With more than 30 years of experience and engagement, UBM Channel has the unmatched channel expertise to execute integrated solutions for technology executives, managing partner recruitment, enablement and go-to-market strategy in order to accelerate technology sales. UBM Channel is a UBM company. To learn more about UBM Channel, visit us at http://www.ubmchannel.com.
FieldSolutions’ Launches New Era in Quality and Cost-Controlled Sourcing of Technology Field Service Independent ContractorsRead More >
FieldSolutions’ Launches New Era in Quality and Cost-Controlled Sourcing of Technology Field Service Independent Contractors
Breakthrough tools FS-Tags™, FS-LogBook™ and Find Techs take the guesswork out of sourcing the right technology field service independent contractors at the right cost
MINNEAPOLIS, MN – March 22, 2012 – FieldSolutions, North America’s premier independent field service technician resource provider, announces major platform enhancements ushering in a new era of unfettered and intensive data and credential searching and vetting tools. The new features and updates take effect immediately and solidify FieldSolutions’ continued position as the only field service technician resource to provide unrestricted direct-to-technician access in which clients can search for applicable independent contractors through a specialized find-and-filter process and engage with them through an invitation-to-apply approach. Now with the launch of new breakthroughs within the entirely new Technician Profile including: FS-LogBook™, Comments and “Likes”, and FS-Tags™ credentials, FieldSolutions clients can review more technician preference data, work experience, cost and quality credentialing data than ever before available.
FieldSolutions’ CEO Mac Lewis comments, “Our new technician sourcing tools and our new Technician Profile which includes: vetted credentials, detailed work histories, and dynamic “comments”, add to the unique control capabilities only available with FieldSolutions and only possible in a direct-to-technician open partnership environment. We believe we have built upon our current leadership position in enabling quality performance, and provide the only way to get world-class service level agreement (SLA) performance when utilizing independent contractors in the outsourced field service industry. These new features, complemented by our clients’ ability to communicate directly with techs while mobile, customize their credentials, and integrate e-learning tools, will bring about substantially better quality results.”
Breakthrough New FieldSolutions Technician Profile
The new FieldSolutions Technician Profile changes the rules of engagement in selecting a capable, qualified and experienced technician for field service assignments. New tools such as FS LogBook™, FS-Tags™ and profile Comments and “Likes” provide never before available information for technician selection, quality assurance, technology knowledge and cost control:
- FS-LogBook™ redefines cost savings and experience credentials and eliminates the guesswork from technician selection. The only field service resource provider to offer complete visibility to a technician’s entire past work order history, FieldSolutions’ technician profile now includes a listing of every work order ever run by that technician for all clients, the technology served, the compensation to the technician, and the client satisfaction rating for that specific event. With these benefits, FieldSolutions reduces service coordinators’ guesswork about their technicians’ actual knowledge and pay levels for that specific type of work, better ensuring that they have the right person for the job at the right price.
- FS-Tags™ serve as easy-to-spot new labels for unprecedented clarity of public credentials. With other FS-Tags expected to be added over time, initial tags – represented as image icons – include an Authorized to Work in the United States (I-9 verified) tag, Dell MRA level comprehensive background check tag, DeVry intern and graduate tags, plus both basic and comprehensive background check indicators. FS-Tags now also indicate when user credentials may have lapsed beyond expiration dates, further reducing client certification risk.
- Tech Profile Comments and “Likes” represent a new way for clients to learn from past experiences. All clients are now invited to add notes to a tech’s individual profile, either public (viewable to all FieldSolutions users), company-wide (for viewing by users within the commenter’s own company only), or private (notes to self). The new changes transcend simple numerical ratings, giving coordinators more detailed and meaningful insight into each tech’s performance.
The New FieldSolutions Find Techs Search Tool
The new real-time Find Techs search tool provides instant viewing of FieldSolutions’ entire 27,000+ technician universe at no cost to the client. Now filter agents can be selected across more than 115 generally available categories plus client private selections, enabling users to see the constantly refined technician list along with their credentials and contact information. FieldSolutions continues to be the only technician resource that presents the entire relevant technician list and all credentials and contact information at no cost even before a work order is created, ensuring industry leading on-time and quality performance. The more powerful search tools are unparalleled in speed and ease-of-use, and clients don’t encounter additional cost barriers to work around in their work orders.
FieldSolutions Reports 27 Percent Annual Revenue Growth for 2011Read More >
FieldSolutions Reports 27 Percent Annual Revenue Growth for 2011
Technology field services provider cites client growth and new services as main drivers, new industry quality benchmarks data available in Q1
MINNEAPOLIS, MN — February 7, 2012—FieldSolutions, Inc., a leader in sourcing and managing independent, third-party field technician resources, today reported that year-over-year sales revenues for the year 2011, which ended Dec. 31, 2011, were 27.0 percent higher than in 2010.
Maintaining one of the largest networks of independent contractor field service technicians in the U.S., Canada and now throughout Mexico, FieldSolutions has grown rapidly over the last two years, expanding its business by retaining existing clients and adding several new sizable clients each month.
“We saw significant new Global 500 accounts start up during the second half of 2011, and at the same time, adopted new unique service offerings. Also, by maturing several major clients from exclusively full-service programs to combination, full-service and self-service programs, we negatively affected our top line revenue, but dramatically increased our return on investment.” said Mac Lewis, CEO of FieldSolutions. “Notably, several sizable new OEM clients started in the second half of the year to take advantage of some important new service offerings: our seamless complete coverage in Mexico, our variable cost, 24/7 call center support, and our new warranty maintenance service platform serving the Managed Print Services industry.”
Highlights of FieldSolutions’ second half of 2011 include:
- Management Team Expansion: New leadership positions were created; Kevin Joyce was named VP of Strategic Solutions developing large complex clients; Aaron Acker, Client Service Director with specific capability in copier and Managed Print Services support programs, as well as support programs oriented toward the consumer retail services segment.
- Launch of FieldSolutions’ Managed Print and Maintenance Services Support offering: FieldSolutions launched its new Software as a Service (SaaS) environment capable of managing warranty maintenance entitlements, parts procurement, asset and parts inventory and consumption and asset preventive maintenance. Integrated with the FieldSolutions web-enabled field service labor engine, the company is now able to offer end-to-end, web-enabled asset management and maintenance services. Initial clients for this service combination include some of the world’s leading copier and printer managed service providers.
- Seamless, complete coverage of Mexico: FieldSolutions has added partner providers throughout Mexico, now enabling clients to run work everywhere in North America, all in English, and priced in American dollars. Several programs have been deployed, and many new clients have begun consolidating their North American field service work with FieldSolutions.
- Finally, in early 2012, FieldSolutions will be publishing its new quality performance benchmark data for clients to compare effectiveness of their service supply chains. In summary, these 2011 results show on-site/on-time results exceeding 95 percent, first time event resolution exceeding 92 percent, and client satisfaction with the performance of FieldSolutions technicians of 98 percent.
“2011 will be viewed as a pivotal year for FieldSolutions. We have expanded our variable-scalable service range to create new and unique value for our clients. We have added four major world-leading OEM clients, and expanded our volumes and services within the seven existing OEM clients. Finally, we have built our operations support skills such that we can assure clients they can achieve world-class quality service levels with the extremely attractive costs made possible by using independent contractors as a central service strategy.” Lewis said. “Our clients gain significant competitive advantage when they can seamlessly expand and contract around their business opportunities without the burden of fixed costs.”
FieldSolutions Forges Partnership with CoSentry, a Leading Provider of Outsourced Call Center and Technical Help Desk ServicesRead More >
FieldSolutions Forges Partnership with CoSentry, a Leading Provider of Outsourced Call Center and Technical Help Desk Services
CoSentry’s scalable, 24×7 service support operation is another milestone in FieldSolutions’ ongoing deployment of “as needed” technology field service management solutions.
MINNEAPOLIS, MN —October 18, 2011—FieldSolutions, North America’s premier independent field service technician resource provider, has entered into a partnership with CoSentry, a leader in managed technical services and global help desk services, to provide its customers with contracted 24×7 call center and technical help desk services.
The partnership with CoSentry gives FieldSolutions a variable-cost, 24×7 call center, service desk and technical help desk offering, in support of its field service technicians’ ability to provide consistent incident management to customer-specified service-level requirements. The company’s technicians will gain immediate on-demand access to a well-managed, U.S.-based technical resource for accelerating problem resolution. In return, FieldSolutions—which has one of the largest networks of independent electronics field service technicians in the U.S. Canada, and Mexico—will provide on-premise expertise to complement CoSentry’s well-known enterprise technical help desk services.
“This is an ideal match-up of highly complementary services,” said Mac Lewis, CEO of FieldSolutions. “Many of our clients that successfully implemented our direct-to-technician strategy over the past five years are now steadily increasing their work volume and scope with us. Our field sourcing and service model offers them a significant cost savings and operational flexibility, while maintaining superior quality levels for their customers. The addition of scalable, flexible professional technical help desk services gives them a tremendous edge in their own competitive markets.”
According to Bob Goding, vice president of CoSentry’s technical help desk practice, “the addition of an advanced technical help desk will provide FieldSolutions with an increased ability to provide ‘first-time fix’ capabilities to the end user, thereby reducing downtime and increasing overall customer satisfaction.”
FieldSolutions supplies field technicians to over 110 large technology manufacturers and service companies in North America through its network of more than 27,000 independent contractors. As an alternative to a full-time staff, FieldSolutions’ streamlined model dramatically lowers the cost of installing and servicing electronics and technology equipment for its customers, while providing the quality advantage of a clear line of sight to the technician providing the work.
CoSentry serves as a one source provider of data center, cloud computing and managed technical services. For over 10 years, CoSentry has been helping clients create and protect technology platforms to compete in today’s ALWAYS ON business environment. Business leaders depend on CoSentry’s world-class capabilities, including collocation, virtual server and storage platforms, high-capacity internet, and technical help desk services to keep their businesses running—no matter what. CoSentry has facilities in Kansas City, Mo., Sioux Falls, S.D., Papillion, Neb. and Omaha, Neb.
Minneapolis / St. Paul Business Journal Names FieldSolutions 15th Fastest growing Minnesota Company on 2011 Fast 50 ListRead More >
Minneapolis / St. Paul Business Journal Names FieldSolutions 15th Fastest growing Minnesota Company on 2011 Fast 50 List
List recognizes the Twin Cities fastest-growing independently owned, privately held companies
MINNEAPOLIS, MN —October 7, 2011—FieldSolutions, North America’s premier independent field service technician resource provider, has been recognized by the Minneapolis / St. Paul Business Journal as the fifteenth (15th) fastest-growing company in the Twin Cities metro area. In the company’s debut on the 2011 Fast 50 list, FieldSolutions was ranked number 15 with an audited revenue growth rate of 102.7 percent from 2008 through 2010.
FieldSolutions’ CEO, Mac Lewis, credits the company’s innovative direct-to-technician approach, best-in-class on-line service commerce engine, and the company’s scalable, flexible field service operations outsourcing for the strong year-over-year growth.
“Our considerable growth is driven from a strong value proposition and quality results, along with a delivery model that allows our clients to aggressively expand the range of services they use from us, while shifting more and more of their work volumes to a contingent resources model,” said Lewis. “FieldSolutions’ proprietary web-enabled service management technology enables clients to expand their capabilities without making significant fixed investments—while substantially reducing their total direct cost of service operations.”
Through the company’s direct-to-technician service model, clients engage technicians directly—to the point of choosing a specific technician—just as though those technicians were their own direct field service resource. This unique field service outsourcing model gives control to the client, and together with FieldSolutions’ network of 27,000+ active technicians, means OEM’s and technology services companies can operate cost-effectively with high-quality, large-scale service capabilities, everywhere in North America.
Companies who qualified for the 2011 Fast 50 are independently owned and privately held, headquartered in the Twin Cities metro area, experience year-over-year revenue growth for each of the past three fiscal years, and, three years earlier, netted revenue of at least $1 million.
The Fast 50 award list was formally announced on October 6, 2011 and published in the October 7, 2011 issue of the Business Journal.
About the Minneapolis / St. Paul Business Journal
The Minneapolis / St. Paul Business Journal delivers breaking business news and useful information to more than 111,000 readers each week and provides the most comprehensive news, rankings and information about Twin Cities businesses. http://twincities.bizjournals.com.
FieldSolutions Launches FS-Mobileâ„¢â€”Real-Time Location Tools for Managing Independent Field Service Technicians, Using Mobile DevicesRead More >
Â FieldSolutions Launches FS-Mobileâ„¢â€”Real-Time Location Tools for Managing Independent Field Service Technicians, Using Mobile Devices
Unique FS-Mobileâ„¢ offers a complete â€œfind, contact and validateâ€ smartphone application previously only available with high-cost, full-time field technician resources
MINNEAPOLIS, MNâ€”August 1, 2011â€”FieldSolutions, North Americaâ€™s premier independent field service technician resource provider, today launched FS-Mobileâ„¢, its real-time, location-based smartphone toolset for independent contractor resources.
Previously only available with full-time field technician provider companies, the FS-Mobile smartphone application represents a breakthrough in the speed and quality management of independent contractors for technology field service, according to Mac Lewis, CEO of FieldSolutions. â€œThese tools enable unprecedented direct-to-tech control that improves the speed, performance, and reporting of work done in the field,â€ Lewis said, adding that geo-coded proof-of-proximity features benefit both field service technicians and service provider companies.
FS-Mobile offers a complete range of real-time â€œfind, contact and validateâ€ applications that technicians can easily download onto their smartphones. These tools were previously only available with high-cost, full-time field technician resources and are not generally available to client companies working through regional service providers. Key features and benefits of FS-Mobileâ„¢ include:
- â€œIâ€™m Hereâ€â€”An on-site locator gives clients real-time visibility into where the technician is located and how close they are to the work assignment. Technicians can also inform clients in real-time of their location for upcoming work coverages. Next month, technicians will be ableto reach out to a nearby â€œbuddyâ€ for back-up assistance if needed, reducing the risk associated with unavoidable work order schedule conflicts.
- â€œProof-of-Proximity Check-In/Outâ€â€”The independent contractor can stamp the time they checked-in or checked-out on the word order, and FS-Mobileâ€™s geo-locator establishes that the technician is actually at the site.
- Geo-coded proof-of-proximity photos can upload directly into the work order, further allowing the technician to document and assure the client that the work was performed at the correct location.
- FieldSolutionsâ€™ technicians can access their entire work schedule and all work order information from their smartphones, enabling them to better manage their time and travel routes, and acquire new assignments while in the field.
â€œFS-Mobile is a game-changer for our clients and field service technicians because it ensures more on-time arrivals and faster assignments for new jobs,â€ Lewis said, adding that FS-Mobile takes advantage of FieldSolutionsâ€™ unique unfettered contact between clients and contractors. â€œFS-Mobile revolutionizes the speed-to-source and quality assurance equation for deploying independent field service contractors.â€
FieldSolutions has the largest network of independent contractor field service technicians in the U.S., Mexico and Canada. The companyâ€™s single-source, â€œdirect-to-techâ€ field services business model saves clients money and greatly improves field service operations performance when compared to cumbersome and expensive vendor networks or full-time employee field resources.
Technology Field Services Provider FieldSolutions Expands Services Offering into MexicoRead More >
Technology Field Services Provider FieldSolutions Expands Services Offering into Mexico
U.S.-based organization is the first and largest contractor-based field services organization to offer support for electronics equipment in Mexico
MINNEAPOLIS, MN—July 28, 2011—FieldSolutions, Inc. today announced that it now offers bilingual field service technician support to clients throughout Mexico, thanks to a new partnership with Servicios de Integracion y Garantias, S.A. de C.V. (SIGA). Now FieldSolutions’ clients can run technology field service work seamlessly anywhere in North America—the U.S., Canada and Mexico.
SIGA has 40 field offices throughout Mexico, with field engineer and technician employees as well as contingent staff resources. SIGA’s broad technology field service range includes PCs, copiers/printers, WiFi/routers, POS, and servers.
FieldSolutions now has the largest network of independent contractor field service technicians in the U.S., Mexico and Canada, through its partnership with People-To-Go, Canada’s leading independent technician resource. This new partnership with SIGA lets clients run and administer field service work in Mexico through FieldSolutions exactly the same way as in the U.S. and Canada.
“This is a breakthrough for companies that have equipment located throughout North America,” said Mac Lewis, CEO of FieldSolutions. “Now they have a single-source, ’direct-to-tech’ field services organization that saves them significant money, with improved service operations performance.” According to Lewis, the coverage clients can expect in Mexico includes one-stop work order management, bilingual service operations support maintenance, extended deployment support, post-warranty service and administrative support for a range of technologies.
“Partnerships are the key to success in business today,” said Jorge Quintero, director of SIGA. “Our relationship with FieldSolutions enables us both to expand our horizons with new territory and grow our customer bases more efficiently, without overlooking the need for superior customer service.”
About Servicios de Integracion y Garantias, S.A. de C.V. (SIGA)
SIGA has more than 20 years’ experience in the IT services and technology integration field, working progressively with other leading IT partners and associates. With coverage throughout Mexico, SIGA’s employees and technicians provide quality customer service, offering a range of viable solutions and products at competitive prices.
Technology Field Services Provider FieldSolutions Reports 44 Percent Revenue Growth in First Half of 2011Read More >
Technology Field Services Provider FieldSolutions Reports 44 Percent Revenue Growth in First Half of 2011
Current clients aggressively expand range of services
MINNEAPOLIS, MN —July 26, 2011—FieldSolutions today reported that year-over-year sales revenues in the first half of FY2011, which ended June 30, 2011, were 44.2 percent higher than in 2010.
FieldSolutions, which has one of the largest networks of independent contractor field service technicians in the U.S. and Canada, has been on a high growth curve for the last two years by retaining and growing its relationships with existing clients and adding several new, sizable clients.
“Our rapid growth is largely due to the fact that our current clients are aggressively expanding the range of services they use from us, as well as increasing their work volume,” said Mac Lewis, CEO of FieldSolutions. Lewis credits the direct-to-technician business model and the company’s self-service operations outsourcing using proprietary portal technology that enables clients to expand their capabilities without making significant fixed investments.
Highlights of FieldSolutions’ first half of 2011 include:
- Management Team Expansion: Four new leadership positions were created or filled; Lon Binder was named CFO, Steve Knotts is VP of operations, Shad Follmer is VP of client management, and Cary Goldman is VP of sales.
- Launch of FS-PlusOne Rewards Program: FieldSolutions launched its FS-PlusOne program to reward its independent contractors for providing quality service to customers. Although similar initiatives are commonplace with full-time employees and in other industries, the FieldSolutions program is unique in incenting and rewarding independent contractor field service providers.
- Expansion of Provider Base: FieldSolutions has rapidly grown its provider base and now has more than 27,000 active providers enrolled.
“2011 is fast becoming one of our best years ever, as our clients continue to shift more and more of their field services to FieldSolutions,” Lewis said. “Our clients gain significant competitive advantage when they can seamlessly expand and contract around their business opportunities without the burden of fixed costs.”
Technology Field Services Provider FieldSolutions Adds Three Key Executives to Leadership TeamRead More >
Technology Field Services Provider FieldSolutions Adds Three Key Executives to Leadership Team
New executives in finance, operations, and client services will lead key operational areas critical for scaling the company to achieve its next stage of growth
MINNEAPOLIS, MN —July 19, 2011—Field Solutions, Inc., North America’s premier independent field service technician resource, today announced the addition of three industry veterans to its leadership team. Lon Binder was named Chief Financial Officer, a new position; Steve Knotts was named Vice President of Operations, another new position; and Shad Follmer was named the new Vice President of Client Management.
“These three individuals come from companies known for excellence in operations and management and bring depth and a diverse range of experience,” said Mac Lewis, CEO and founder of FieldSolutions. “They will help FieldSolutions continue to develop and deliver innovative and valuable services to the technology industry and will help us prepare for the next cycle of growth.”
Lon Binder will be responsible for all accounting, treasury and investor relations functions. He has 30 years of accounting and finance experience in the software, advertising and construction industries. Previously, he was CFO with SPF Holding, a conglomerate of multiple service companies. He was also CFO of DeLite Outdoor Advertising. He earned his B.S. from Mankato State University.
Steve Knotts will lead FieldSolutions’ project management and service delivery functions, the self-service client training and support divisions, and the technician resource center that develops relationships with providers throughout North America. Knotts brings 16 years of experience in technology, program and project management, deployment and field service operations management technology, and field service operations management experience. He was with Comm-Works, Bailiwick Data Systems, and ADC Telecommunications, where he was responsible for deploying voice, data, video, and wireless network infrastructures for the world’s largest retailers, financial institutions, and quick-serve restaurants. Knotts has a B.S. from Eastern Illinois University.
Shad Follmer will be responsible for 30 key accounts, including technology service companies that support most of FieldSolutions’ consumer residential service clients. Follmer has over 20 years of business experience in operations and client management and complex systems integration. He has held management roles with SHPS, an outsourced health management company; Aetna; and other service companies. Follmer earned a degree in healthcare sciences at the U.S. Air Force School of Healthcare and served in the U.S. Air Force.
FieldSolutions continues to experience rapid volume and client growth by serving as the preferred field services direct-to-technician and project management supplier to numerous large electronics manufacturers (OEMs) and service organizations.
FieldSolutions Launches FS-PlusOne Rewards ProgramRead More >
FieldSolutions Launches FS-PlusOne Rewards Program
Program is unique in applying a rewards program to 22,000 independent contract workers
MINNEAPOLIS, MN —April 20, 2011— FieldSolutions, Inc., which has one of the largest networks of field service technicians in the U.S. and Canada, launched its new FS-PlusOne program today to reward their independent contractors for providing quality service that consistently goes above and beyond customers’ expectations. Although similar initiatives are commonplace with full-time employees and in other industries, the FieldSolutions program is unique in rewarding independent contractor field service providers.
FieldSolutions supplies field technicians to large technology manufacturers and service companies in North America through its network of more than 22,000 independent contractors. As an alternative to full-time staff, FieldSolutions’ streamlined model dramatically lowers the cost of installing and servicing electronics and technology equipment for its customers.
FieldSolutions already has implemented many strategies to provide quality service through its “direct-to-technician” approach, which gives clients direct access to independent field technicians via its web-enabled commerce engine. “We are leading a transformation of the technology field service industry with a new, dramatically reduced cost structure coupled with service quality strategies,” said FieldSolutions EVP Marty Reader. “We’re making industry leaders comfortable with a new service delivery model.
“The great thing about the new FS-PlusOne rewards program is that it extends our quality focus beyond our clients’ expectations. We reward independent technicians not only for doing the job as assigned or responding when asked, but for taking that extra step to provide great service,” Reader said.
After enrolling in the FS-PlusOne rewards program, technicians earn points for every approved work order, superior client satisfaction ratings, on-time performance, etc. They also receive points for earning technical skill certifications from manufacturers, service clients and technology certifying agencies. Points are accumulated and used toward cash rewards.
“While this type of point system is used in sales, manufacturing and retail, we’ve never seen this applied to an independent contractor base,” Reader said. “We believe this will motivate our technicians to provide exemplary customer service, and we’re excited about rewarding them for top performance.” He added that the success of this program will be measured through an existing customer satisfaction system that rates every service call.
At the completion of every service order, clients rate technicians on a scale of one to five; one score is based on whether they would recommend a technician, and another rates the quality of the technician’s work. Technicians who receive consistently high ratings receive more work orders and can now be rewarded with the FS-PlusOne program.
FieldSolutions grew by over 49 percent in 2010, evidence that both its focus on quality and the direct-to-technician model are working and in demand. Reader attributes this increase to an expansion of services among existing clients, high client retention and the rapid addition of new clients. FieldSolutions is now running three times the volume of just three years ago, based on successful service quality performance and a breakthrough cost structure model.
FieldSolutions clients utilized the equivalent of 250 full-time field technician jobs last year. Every week, FieldSolutions adds approximately 100 new independent contractors to its database, enabling the continued rapid growth of this business model.
FieldSolutions Reports 50.6 Percent Revenue Growth in Q1 2011Read More >
FieldSolutions Reports 50.6 Percent Revenue Growth in Q1 2011
Significant cost savings experienced by clients drives them to expand their work volume with the company
MINNEAPOLIS, MN— April 11, 2011— FieldSolutions today reported that sales revenues in the first quarter of 2011, which ended March 31, 2011, were 50.6 percent higher than the same period in 2010. The company attributes its continuing rapid growth to high client retention and growth within existing clients as well as the addition of several new clients.
FieldSolutions, which has one of the largest networks of independent contractor field service technicians in the U.S. and Canada, has been growing rapidly for several years. Mac Lewis, CEO of FieldSolutions says that expanding their client base has helped reduce revenue variability while creating more predictable business volumes and revenues.
“Many of our clients that successfully implemented our direct-to-technician strategy over the past year are now steadily increasing their work volume with us to run rates exceeding $1 million annually,” Lewis said. “Our model offers them a significant cost savings, while they maintain the quality levels for their customers.”
Highlights of FieldSolutions’ first quarter 2011 include:
- Client Expansion: New clients — less than two years old — now contribute over half of FieldSolutions’ revenues. Lewis said clients steadily allocate more business to the company when they experience such positive continuing business results.
- Service Operations Support Expansion: Clients increasingly use the FieldSolutions service team to enable them to expand and acquire new business. FieldSolutions provides “as needed” service operations resources for companies to support volume variability and has expanded that range of services to include call center support and skilled technical help desk staff. Providing expert, variable service operations capabilities is a key differentiator for FieldSolutions. These services enable our clients to deliver new programs without the need to build out costly new infrastructure.
- Growth in Specialized Market Services: FieldSolutions added more specialized service resources in response to client requests. As a result, the company grew volume across a wide range of services beyond our core point-of-sale and commercial computer technology market services. Expanding service segments include residential computer maintenance, low voltage cabling, ATM services, WiFi router and telephony installations as well as printer maintenance services. All FieldSolutions’ technology segments experienced an increase in volumes.
- New Technology Deployments: Several significant technology enhancements were deployed in the first quarter, including “best in class” document and photograph dissemination, collection and retention; and user tools for technicians and clients enabling intuitive and speedy actions. In addition, FieldSolutions deployed API electronic interfaces with clients that manage their business via Oracle, Salesforce.com, and Remedy service management systems, enabling them to reduce operations staffing.
“The beginning of 2011 was an exciting new stage in our growth,” Lewis said. “We added several new services and expanded our competency and capabilities across a range of business areas. Our direct-to-technician model is playing an increasingly more strategic role with our clients and within the industry because it helps companies expand and win new business.”
Field Solutions Reports 72.3 percent Revenue Growth in Second Half of 2010 and 49.4 percent Annual Revenue GrowthRead More >
Field Solutions Reports 72.3 percent Revenue Growth in Second Half of 2010 and 49.4 percent Annual Revenue Growth
Strong growth is attributed to client retention and expansion; new client enrollments
MINNEAPOLIS, MN â€”January 6, 2011â€”Field Solutions, North Americaâ€™s premier independent field service technician resource for servicing electronic equipment, today reported its 2010 sales results, which reflect a continued acceleration in revenues in the second half of the year. The company attributes this increase to an expansion within existing clients, high client retention and continuing rapid addition of new clients.
Field Solutions achieved second-half revenue growth of 72.3 percent year-over-year for its fiscal year ending Dec. 31, 2010, which greatly exceeded its year-over-year first-half fiscal year 2010 growth rate of 41.2 percent. In addition, the company signed 16 new clients in the second half of 2010, one of which is a recognized global original equipment manufacturer (OEM) that is shifting its field service labor strategy with the addition of the FieldSolutionsâ€™ direct-to-technician model, replacing other field service approaches.
Second-half 2010 revenue growth highlights include:
- Retained Client Revenue Growth: In addition to continued acquisition of new clients, several major clients expanded programs with the company. Each of these clients has significant further expansion potential for 2011 and beyond.
- Expansion into Residential Services: New clients that serve residential customers are moving from pilot to roll-out status and are realizing the benefits of the investment in building their preferred technician basesâ€”including dramatically reduced direct costs and sourcing time expendituresâ€”with the FieldSolutionsâ€™ direct-to-technician model. The company foresees an expanding cycle of work allocation to FieldSolutions from other suppliers and further client cost savings with expansion through 2011.
- Expansion into New Managed Print Services Support: At the request of multiple clients, Field Solutions is deploying numerous managed print services preferred-technician databases. These programs, which are in their pilot stages today, suggest a large potential contribution to growth in 2011.
- New Technology Deployments: Technology enhancements deployed in the second half of 2010 yielded dramatic user-efficiency and quality-control results. Notably, large sections of the companyâ€™s underlying infrastructure have been rebuilt for increased volume, speed-of-use and future scalability. In 2011, the company plans an aggressive deployment of new tools that redefine how technicians are found and evaluated, and how work order information is updated.
â€œ2010 has been an exciting and transformative year for Field Solutions,â€ commented Mac Lewis, CEO of Field Solutions. â€œToday, weâ€™re running three times the volume of just three years ago, and weâ€™ve worked diligently to grow our team and technical capabilities to stay ahead of our growing client demand.â€ Lewis also said that the companyâ€™s clientsâ€™ loyalty and investment in their relationships with Field Solutions confirms the strategic value of its offering to their respective competitive strategies. The company will continue to focus on providing clients with breakthrough new tools to help them win in their markets.
Field Solutions Reports 81.5 Percent Third Quarter 2010 GrowthRead More >
Field Solutions Reports 81.5 Percent Third Quarter 2010 Growth
Clients’ increased usage and new client acquisition drive strong Q3 results
MINNEAPOLIS, MN —October 13, 2010—Field Solutions, North America’s premier independent field service technician resource for servicing electronic equipment, is reporting accelerated adoption of its outsourced field service offerings. Third quarter 2010 results include rapid revenue growth of 81.5 percent over third quarter 2009, and 16.6 percent growth over its already strong 2010 second quarter revenues. Significant drivers of the company’s Q3 growth include an increasing list of new clients and a significant expansion of services for existing large clients.
In summary, Field Solutions’ Q3 2010 results include:
- Revenue growth of 81.5 percent over Q3 2009, and 16.6 percent sequential quarterly growth over a strong Q2 2010.
- Expanded volumes from clients added in 2009 and the first half of 2010. These service clients attribute their growth to Field Solutions’ unique sourcing and service delivery capabilities and the subsequent advantage it provides them to win new accounts.
- Expansion of services to new clients providing field technology services to residential locations. These clients are expanding their usage based on consistently reliable performance levels, along with new service approaches tailored to residential service requirements.
- Deployment of online software system enhancements designed to improve both technician and service provider experiences. These enhancements give technicians a greater ability to access and apply for work, as well as greater control of on-time performance. The benefits to service providers include improved technician response and superior reliability.
- Addition of two new outside members to the board of directors—David Hemler, senior vice president of small business services at Deluxe Corporation based in Shoreview, Minn., and Chip Emery, owner and CEO of Supply Chain Services (SCS) based in Stillwater, Minn. Mr. Emery is the former CEO of MTS Systems (NASDAQ: MTSC).
“The success of our business reflects expanded use of Field Solutions by our clients, increased acquisition rates of new clients and continued high client-retention rates,” commented Mac Lewis, CEO of Field Solutions. “The skilled technicians in our database, combined with our automated business processes, are providing quality service and enabling the company’s strong volume growth. As we continue to build a positive track record and deliver significant value to our clients, we’re positioned for the next stage of development—as the recognized leader in the contingent technology field services staffing arena.”
FieldSolutions Adds Two Prominent Minnesota Executives to Board of DirectorsRead More >
FieldSolutions Adds Two Prominent Minnesota Executives to Board of Directors
Professional insights of three outside directors will bring diverse technology services insights to the company’s field service strategies
MINNEAPOLIS, MN—October 4, 2010—Field Solutions, Inc. (www.fieldsolutions.com), North America’s premier independent field service technician resource, today announced the addition of two new outside executive members to its board of directors—David Hemler and Sidney “Chip” Emery. The additions of Hemler and Emery expand the board to four members, including Joy Lindsay of StarTec Investments and Field Solutions chairman and CEO, Mac Lewis.
“These individuals bring extraordinary insight and a healthy diversity in their expertise, from a range of global leading companies,” stated Lewis, founder, investor and CEO of Field Solutions. “Their knowledge and experience will help Field Solutions continue to develop and deliver innovative and valued services to the electronics industry.”
David Hemler is senior vice president of small business services at Deluxe Corporation, based in Shoreview, Minn. He brings over 20 years of sales, marketing and operations experience to the Field Solutions board. Hemler’s previous roles include president of Best Buy for Business, and an 11-year career with Microsoft, where he was president of Microsoft Canada. He began his career as a consultant with Andersen Consulting, now known as Accenture. Hemler holds a bachelor’s degree from the University of Notre Dame and an MBA from the University of Chicago.
Chip Emery is the owner and CEO of Stillwater, Minn.-based Supply Chain Services (SCS), a provider of barcode scanning solutions for the manufacturing, distribution and warehousing industries. Emery has a long history of successfully developing sales channels in field mobility, with a focus on point-of-sale (POS) and barcode equipment. Prior to SCS, Emery spent 10 years as chairman and CEO of MTS Systems Corporation (NASDAQ: MTSC). In addition, he has held executive positions with Honeywell Industrial Controls and Avionics, as well as The Bendix Corporation. Emery is a graduate of the U.S. Naval Academy and holds a master’s degree and Ph.D. in operations research from Stanford University.
In August 2010, Field Solutions announced the addition of Joy Lindsay to its board of directors. Ms. Lindsay is president and co-founder of StarTec Investments, LLC, and was previously a senior vice president at West Publishing (now a Thomson Reuters business).
Field Solutions continues to experience rapid volume and client growth while serving a number of large electronics OEMs and service organizations that have made the company their preferred field services supplier.
Field Solutions Announces a Major Upgrade to Its Proprietary Field Sourcing and Management PlatformRead More >
Field Solutions Announces a Major Upgrade to Its Proprietary Field Sourcing and Management Platform
Faster management of large-scale field service programs
MINNEAPOLIS, MN— August 9, 2010—Field Solutions (www.fieldsolutions.com), North America’s premier provider of field service technician independent contractors, today announced the release of its second generation direct-to-technician (D2T) field sourcing and service management system. This latest release, called FS Release 2, builds upon its earlier breakthrough capability for sourcing and controlling a nationwide network of independent contractors. Field Solutions’ earlier version, is credited with creating a significant cost reduction for customers by providing breakthrough capabilities for sourcing and managing a nationwide network of independent contractors. The company began its first release deployments on July 15th.
FS Release 2 delivers capabilities designed to dramatically improve speed of use by eliminating unnecessary steps in running large volumes of work orders. Like FS Release 1, this new version provides customers:
- Direct and unfettered access to the technician providers for fast, clearly communicated sourcing
- Work order features for the individual unique service management approaches of our clients
- Pinpoint control of every step of the service delivery process
“It’s not enough to simply ’show up’ in a market,” commented Mac Lewis, CEO of Field Solutions. “Leaders must invest and innovate, and the major new upgrades in FS Release 2 are ahead of any alternative online field sourcing approach. Our clients count on us to always have the lowest total cost approach, including site efficiency, and we continue to be committed to offering sophisticated technology to manage our extensive network of independent field service technicians.”
FS Release 2 System Strategies
- Data-On-Top Features: With the redesign of our work listing dashboards, users now have all the data needed to run work without ever having to open the actual work order. This change eliminates numerous clicks and page loads needed on other platforms, saving users time, and increasing responsiveness as service status and assignment questions arise.
- Work-On-Top Features: Central to this release is the ability to advance work orders right in the dashboards. Now, high-volume users can filter lengthy lists of sites to the desired group, such as a multi-site route, and advance the work orders as a group with one keystroke without ever opening them. As an example, a route with 15 sites being assigned to a single technician can all be assigned with one update. This time-to-use enhancement, when coupled with our transparent access to the provider base, makes Field Solutions the single fastest service order management system available today for large project and roll-out management.
- Speed “Gadgets”: Also new are numerous “speed gadgets.” Above and beyond the “mass update” gadgets that enable the work-on-top features, we have added the first four single item find-and-advance tools. If you know a single fact about a work order—such as its ID number or the technician’s name, you are only one click away from finding it and advancing it anywhere in the Field Solutions environment. This is an example of how we provide the fastest, smartest and easiest-to-use online service order management system.
- Simplified Process Flows: While these system enhancements provide efficiency tools, we have also been optimizing process flows, taking out unnecessary clicks and removing barriers that prohibit the smooth advancement of work orders. Among the most significant is a “create and assign” single-step work order process, which takes advantage of the open access to our provider base, once again providing the fastest way to run work to providers you already know and prefer.
Release Deployment Roadmap
Every major component of the Field Solutions service order management system will be replaced over the next two months. In sequence, FS Release 2 will provide new control panels, new technician-facing online tools, and a redesigned work order that is easier to use but still contains the industry’s broadest array of management and data options.
Field Solutions Announces Closing $1.5 Million in Funding with StarTec Investments as Lead InvestorRead More >
Field Solutions Announces Closing $1.5 Million in Funding with StarTec Investments as Lead Investor
Use of proceeds includes improvements in unique self-service management system and increase in customer support and account management personnel
MINNEAPOLIS, MN - July 31, 2010 – Field Solutions, North America’s premier independent field service technician resource, today announced completion of its first outside investment round of $1.5 Million. The investment group is led by StarTec investments whose president, Joy Lindsay, will join the the company’s Board of Directors. Other investors in the consortium include Invest Northwest LP, L&C Private Equity II LP, and VKO Investors Inc.
Commenting on completion of this equity funding, Mac Lewis, Field Solutions founder, investor and CEO, said, “We’re delighted by the confidence our investors have shown in Field Solutions. After in-depth review of Field Solutions’ operations and potential, these new investors recognize the underlying value proposition and the business development progress we’ve made in delivering an innovative, high quality, and cost effective solution for field service staffing.”
Field Solutions business has grown more than three-fold in the past two years, and a number of large OEMs and service organizations have made the company their preferred field services supplier. This new round of funding provides us the financial structure and resources to continue to grow the business aggressively through investments in the company’s powerful on-line self-service management systems as well as its customer facing support and account management staff.
FieldSolutions Reports 25.8% First Half, 2010 Revenue GrowthRead More >
Field Solutions Reports 25.8% First Half, 2010 Revenue Growth
Continued Rapid and Accelerating Revenue Growth, New Client Acquisition
MINNEAPOLIS, MN – July 8, 2010 – Field Solutions, North America’s premier independent field service technician resource, is pleased to report continued adoption of our outsourced field service offerings as the industry leading strategy for technology field service. First half 2010 results include continued rapid growth and further acceleration in the second quarter, and continued addition of new clients. Field Solutions achieved first half revenue growth of 25.8% for the six months ending June 28, 2010 over the comparable 2009 first half revenues, and dramatic second half growth of 43.3% over the second quarter of 2009, which was also an extremely strong growth quarter. Additionally, Field Solutions has added another sixteen (16) new clients in the first half of 2010, several of whom are recognized technology and service industry leaders.
In summary first half 2010 results include:
- Revenue growth of 25.8% for the first half over 2009 revenues. Our second quarter results delivered 56.3% revenue growth over the first quarter of 2010 as we experienced significant revenue expansion within our existing client base.
- Strong Client Base Growth: We added 16 new clients in the first half. This new client acquisition pace is approximately equal to that of 2009. Significant new client program start-ups include one major new OEM, a leading warranty service provider and several recognized global multi-line technology service companies.
- Expansion into Residential Services: we have added several new clients serving residential user’s technology service needs. Our client base now includes multiple clients serving residential (home office and consumer) markets. Additionally, another nationally recognized consumer service company is being started up in the opening weeks of the third quarter. This greatly expands our market potential as our field service technicians are being “groomed” to serve this market with the quality experience needed in the residential services arena.
- New Quality Performance and Satisfaction Ratings: Field Solutions deployed the industry’s only complete performance rating system including both Provider Preference and Event Performance. These scores are visible to all client users of the system and are the best predictor of future quality performance.
- New efficiency oriented technologies deployed: Technology enhancements deployed in the first half of 2010 focused on improving the efficiency with which our clients can run our service order management system. User time spent per work order has been decreased by approximately 1/3 over this period. Further enhancements are being released shortly.
“Our growing base of Clients and their expanding use of our system is demonstrating that the new Direct-to-Technician independent contractor model is working for them in the marketplace, and enabling their competitive success on a large scale. Our clients are interested in pursuing an outsourcing strategy that enables a lowest cost solution for their business, coupled with quality assurance, and efficient service management.” comments Mac Lewis, CEO of Field Solutions. Adding, “Our clients are growing their volumes through Field Solutions as a competitive strategy which provides them with a winning advantage in their markets; an advantage which is defining the North American technology services competition for the new decade. Field Solutions is proving, and remains committed to, enabling our clients’ lowest cost strategic advantage.”
Technology developments planned for the second half of 2010 include a major on-line system release to set a new standard for speed and efficiency of use by large service organizations, and several breakthrough new tools for management of large project deployments.
“New@FieldSolutions” Developments and Technology Roadmap InformationRead More >
MINNEAPOLIS, MN – May 30, 2010 – Field Solutions, North America’s premier independent field service technician resource, is pleased to begin deployment of our new user experience and online tools, and sharing with our clients our technology strategy (available upon request ). With our new Home Page look and informational content, we are embarking on a total re-make of our on-line service order and field sourcing management system.
Our New Home Page
Changes include news and information for all our constituencies right on the home page. This does more than just promote our company and add communications it provides us flexibility in how we add information without adding more pages views and clicks. With these changes we are adding new user speed tools that have no comparison on any other outsourced service management system.
Our users will also find a new “Affiliates” section at the bottom of the home page. These partners are committed to working with Field Solutions clients and technicians to improve the overall flexibility, range of service, and cost effectiveness of the outsourced field service strategy. Some of these affiliates, such as a unique national arrangement with WW Grainger, will include valuable national contract pricing/savings for our technicians and clients.
What’s Coming Inside www.FieldSolutions.com
Many of you may have noticed some changes this past month or so dealing solely with speed of execution. We are changing every single page view and process to reduce the time and effort to run work with FieldSolutions while maintaining, and even further enhancing, quality control and cost control. Over the next few weeks every client side dashboard will be redesigned, and every view of the work order will be refined to speed loads, and reduce action steps. Technicians will find improvements in bidding steps and remote communications. Several weeks ago we introduced the “Fixed Tech Pay” option which removed over 10 user steps administering a work order, and later this summer, there will be 5 other tech pay and pricing options deployed – all focused on time of use reductions all around. Also later this summer clients and techs will get a range of new “speed buttons” these tools will allow short cuts for the main processes clients go though in running work – with quality and control all maintained!
Field Solutions announces its industry leading Technician Preference & Performance™ Ratings systemRead More >
Field Solutions announces its Industry Leading Technician Preference & Performance™ Ratings system
New Preference & Performance™ provider ratings are the most complete and accurate technician ratings for client confidence that the tech they choose is right for the work
Minneapolis, MN – April 2, 2010 – Field Solutions, North America’s premier independent field service technician resource, announces our new Preference & Performance™ technician ratings indicating client experience with our technician providers. This new state-of-the-art set of metrics combines the client “ultimate’” indicator of technician preference with the hard facts of technician work order event performance for a complete view of technician quality.
Field Solutions now has the contingent staffing industry’s most complete, statistically valid, and effective measure of likely outcomes for provider assignments, all with out the inherent bias caused by providers rating the clients.
Preference & Performance™
Technician Preference captures clients’ ratings of technicians using the widely accepted “ultimate quality question”: How likely would you be to recommend this provider? This accepted standard for satisfaction is captured within the Field Solutions’ on-line system from client users at the completion of each work order on a voluntary basis. This overall preference rating is the best indicator of the individual technician’s effectiveness with client requirements and interactions.
The event Performance rating is also captured in the Field Solutions online system at the end of each work event. On a voluntary basis, the client rates the overall event success. This hard cold fact can be filtered by technology so that future prospective assignees can be evaluated on their success delivering work of the same type as the work order being assigned. This accuracy is unmatched in the contingent staffing industry.
Field Solutions asks only clients for their evaluations of technician providers, not the other way around. There is no built in bias in scoring caused by risks of the technicians rating the clients. Our clients need a clear view of the providers. Field Solutions provides our technicians with other feedback resources including direct access to our full time, staffed Technician Resource Center.
Access to Preference & Performance™ scores where and when you need it
Finally, Field Solutions makes the Preference & Performance™ data available when you need it, Preference & Performance scores are:
- Prominently displayed in “search results” lists so that before you call our techs (only Field Solutions allows call-outs before creating a work order) you can review their ratings,
- Available as a selection criteria for announcing new work available
- Directly visible in the “view applicants” window,
- Visible within the detailed technician profile
- Existing ratings will be converted to the new measures
FieldSolutions announces new Project Management and Operating Metrics ReportsRead More >
FieldSolutions announces new Project Management and Operating Metrics Reports
The new FS-Operating Metrics Reports module and new project management reports enable FieldSolutions clients to quickly analyze operations efficiency and project status
MINNEAPOLIS, MN – February 9, 2010 – FieldSolutions, North America’s premier independent field service technician resource, announces its new release of the FS-Operating Metrics reports in our Project Management Module Release Version 1.1. The new field service management operating reports enable our clients’ service departments to select and download operating performance metrics across selected date ranges, and detailed for service manager/coordinator, project or state. Additionally, the Project Status and Deliverables report specifically provides a snapshot of the selected project’s status and unmatched ability to access required field service documentation at the project level.
FS-Operating Metrics reports include key reports for project and field service management measurement, including:
- Reports by Project, Service Manager/Coordinator and State for a selected or custom date range.
- Basic Field Solutions metrics such as Work Orders assigned, completed, deactivated, etc.
- Financial summaries including total tech pay, average pay per work order and technician hours
- Technician performance metrics including on-time/late statistics and no shows.
FieldSolutions is already recognized for our dramatically advantaged cost structure based on our reverse auction direct-to-technician model, supported by our 22,000+ technician universe. With FieldSolutions’ new FS-Operating Reports and new Project Status and Deliverables Report we now provide service management tools for productivity and performance analysis that are unique in the industry.
FieldSolutions announces FS-Parts Manager and Work Order Management System Version 1.5 EnhancementsRead More >
FieldSolutions announces FS-Parts Manager and Work Order Management System Version 1.5 Enhancements
Introducing FS-Parts Manager the most robust tool for communicating complicated parts requirements to field service technicians
MINNEAPOLIS, MN – February 2, 2010 – FieldSolutions, North America’s premier independent field service technician resource, announces availability of FS-Parts Manager, the most robust approach to communicating parts logistics to field service technicians available in the field sourcing industry today. FieldSolutions’ new FS-Parts Manager enables clients to inform technicians of the parts requirements – new parts being shipped, old parts requiring return – as an integrated element in all service work orders.
FS-Parts Manager contains key performance features not available elsewhere:
- Unlimited number of parts can be included in a work order
- Specific sections for new/outbound and used/return parts information
- Complete parts information including sections for serial number, model number, part number as well as shipping details, open text instructions and if needed RMA information
- On-work order indicator of parts involved
- Ability to capture provider return parts information/details with visibility in the work order completion area for confirmation prior to work approval
- Ability to mass upload parts information with large numbers of work orders to avoid cumbersome separate file transfers.
- Inclusion in the FieldSolutions standard API extending the time savings efficiencies of our API interface.
- Archiving of parts information with storage of old/completed work orders.
FieldSolutions is already recognized for our dramatically advantaged cost structure based on our reverse auction direct-to-technician model, supported by our 22,000+ technician universe. With FieldSolutions’ FS-Parts Manager we provide a complete, extensive and efficient way to link parts logistics management with field service outsourcing service instructions.
FieldSolutions Annual Recap: 38.8% Annual Growth Strong Client Acquisition and RetentionRead More >
FieldSolutions Annual Recap: 38.8% Annual Growth Strong Client Acquisition and Retention
MINNEAPOLIS, MN – January 19, 2010 – FieldSolutions, North America’s premier independent field service technician resource, is pleased to report our successful 2009 business results and announce significant investments in new technologies. While the economy went through significant upheaval in 2009, FieldSolutions’ results were strong and steady, accelerating throughout the year. A brief performance recap for 2009 includes:
- Revenue growth of 38.8% for the entire year over 2008 revenues. We finished the year with a strong fourth quarter, our largest ever, with 13.8% growth over a strong fourth> quarter 2008. Fourth quarter, 2009 also delivered sequential growth of 9.0% over the third quarter of 2009.
- Strong Client Base Growth: We added five OEM’s to our client base, and added volume with all of our existing OEM clients. Overall Field Solutions began service to 43 new clients during the course of the year.
- New Low Voltage Cabling and Telephony service skills categories added: expanding our capabilities to all our served segments. New provider profiles include over 3,500 low voltage wiring technicians and 2,400 skilled telephony providers.
- New efficiency oriented technologies deployed: During the year we added several significant new efficiency and quality oriented technologies including: the online sourcing industry’s most robust automated contact services (“ACS”); our Push2Tech™ time-controlled automatic assignment tool; and our breakthrough multi-work order geographic assignment tool: FS-Mapper™. All these technologies and dozens of site enhancements contribute to the efficiency offered by our online system.
“Our results are derived from our clients’ positive reception to our investments in enhanced technology, full range service portfolio, North American coverage strategy, broad range of technician skills, and aggressive cost reduction strategy. We continually find clients interested in developing an outsourcing strategy that enables a lowest cost solution for their business, and hence their competitive success.” comments Mac Lewis, CEO of Field Solutions. Adding, “Our clients, new and existing, are growing their volumes through FieldSolutions as a competitive strategy in their markets. This value proposition—the competitive advantage of the lowest cost structure—provides our clients a winning advantage in their markets, and is defining the North American technology services competition for the new decade. FieldSolutions is proving, and remains committed to, enabling our clients’ lowest cost strategic advantage.”
Developments planned for the first half of 2010 include several major online system version changes and new modules enabling improved performance, and new management tools that our clients tell us will further enable them to compete and win. Additionally, we are in the process of deploying a new provider technology segment that makes FieldSolutions’ range of technologies served the broadest in North America.
PeopleToGo and FieldSolutions announce a Strategic Alliance delivering Seamless Outsourced Technician Resources in the US and CanadaRead More >
PeopleToGo and FieldSolutions announce a Strategic Alliance delivering Seamless Outsourced Technician Resources in the US and Canada
MINNEAPOLIS, MN and TORONTO, CANADA – August 4, 2009 – FieldSolutions and People To Go announce their agreement to integrate offerings and self service (web enabled) client user experiences for seamless outsourcing of technician field services throughout North America. The two leaders in their respective markets provide unmatched cost, quality and service offerings; and now, clients in either Canada or the US will be able to procure these resources through their preferred provider.
Both FieldSolutions and People To Go serve large electronics OEM and multi-line service companies with field technical resources and web-enabled sourcing and management solutions. Both firms cover a broad array of technologies and skill sets, and both companies offer the full array of Client Web Self-Service, Service Delivery Supported, Full Service Project Management and Employee leasing in their respective geographic markets. By developing this strategic alliance, both firms’ clients can now directly access an incomparable field resource through their preferred service program.
Comments Vince Forestall, CEO of People To Go, “Today’s leading technology service companies need an efficient way to access the lowest cost service fulfillment structure throughout North America without the inherent inefficiencies of working with multiple vendors. This alliance allows our clients to now deploy resources in the US with the resources and quality that they have come to rely upon with People to Go over the past 15 years. We are very excited about the potential of this alliance to create significant advantages for our clients in their markets.”
Adds Mac Lewis CEO of FieldSolutions, “Our clients deliver services to North American buyers and are aggressively competing to serve these end clients with the most responsive, lowest cost, and most reliable structure possible. This alliance provides our clients with a convenient single vendor interface and a strong competitive advantage in their industries. We believe that this alignment will change the way services are outsourced and procured throughout North America.”
PeopleToGo/DispatchUS is a nationwide Canadian IT staffing and project services organization serving VARS, OEMS and Integrators for over nine years. Our prime value proposition is our commitment to deliver people for your staffing and projects needs, on time and on budget with outstanding customer satisfaction. We are our clients’ expandable and contractible project partner whether it be hourly or flat rate. PeopleToGo/DispatchUS is managed and run by I.T. professionals with many decades of experience. We understand the necessity in today’s business of providing not just skilled resources, but also business solutions to you for your customers’ business challenges. Our comprehensive national network of IT Professionals, PTG/DU has the expertise and the coverage to meet all your technology service/staffing requirements. From simple IMAC to highly complex projects with simultaneous teams driving to milestones and reporting using Proprietary S/W and PM methodology, we are a sophisticated delivery organization. For more information, please contact Dave Duncan, President, at 905.940.9292 or visit us at www.peopletogo.com
FieldSolutions announces Push2Tech™: a Breakthrough in Service Level Agreement (“SLA”) Management for Technology Service CompaniesRead More >
FieldSolutions announces Push2Tech™: a Breakthrough in Service Level Agreement (“SLA”) Management for Technology Service Companies
Introducing Push2Tech™ the automated field staffing approach to work order management enabling optimization for Lowest Cost, Highest Quality and Time Controlled SLA Performance
MINNEAPOLIS, MN – August 1, 2009 – FieldSolutions, North America’s premier independent field service technician resource, announces availability of Push2Tech™ a breakthrough in field service outsourcing management. For break-fix, SLA-driven service, FieldSolutions’ new Push2Tech™ delivers SLA performance with the ability to optimize for the lowest cost, highest quality and greatest speed within the SLA requirements. Push2Tech™ changes the field service performance equation for technology service providers.
FieldSolutions is already recognized for our dramatically advantaged cost structure based on our reverse auction direct-to-technician model, supported by our 23,000+ technician universe. Now, FieldSolutions’ Push2Tech™ changes the way break-fix service works in North America. Specifically engineered to allow technology service companies to control the cost/time trade-off driven by stringent service SLA’s, Push2Tech™ integrates control of TIME + COST + QUALITY by allowing the client to implement real-time service strategy adjustments within the structure of an individual break-fix SLA.
Push2Tech™ changes the business performance standard for quick-response SLA service work by allowing service managers to first reach qualified technicians directly for the fastest, lowest cost, precise skills and experience mix. Then at the client’s choice, and within their SLA requirements, select from all service providers to maximize their financial result. Push2Tech™ allows service managers to take advantage of FieldSolutions’ typical 30-70% cost savings versus other traditional staffing models and then, without risking on-time SLA service speeds, change strategies according to an optimization plan to achieve the optimal SLA performance.
Mac Lewis, CEO of FieldSolutions, comments, “The key benefits our clients are talking about in this intensely competitive time are: increasing performance success for SLA requirements, saving money so they can be competitive, and always improving results and end client satisfaction. Push2Tech™ allows our clients to achieve all three simultaneously – a game changing new service offering. Our new Push2Tech™ approach to automating the work order management and assignment process, coupled with our leading Automated Contact Services capabilities, leverages the total cost advantage of FieldSolutions versus all other outsourced field staffing options, while letting out clients retain ultimate control of SLA performance management.”
One key innovation at the foundation of Push2Tech™ is the breakthrough strategy of the Push2Tech TIME CONTROL™. Push2Tech Time Control™ allows clients to “step through” the options available for work order automatic assignment and still remain inside the SLA performance window. Clients can set their service strategy options at the project or work order level, either automatically auctioning off their work to the fastest bidding low cost technician—achieving speed and lowest cost with minimal dispatch staff effort—or choosing to time delay assignment to allow an even more competitive bidding process to take place. In this way, if the client “runs out of time” to meet the SLA requirements, the Push2Tech Time Control™ expires for that individual work order and the client can then either manually assign the work to a bidder in hand, or choose another service strategy. Push2Tech Time Control™ assignment management allows a risk-controlled approach to outsourcing for the lowest cost and highest quality, while assuring SLA performance to requirements.
Push2Tech Time Control™ is achieved by leveraging FieldSolutions Automated Contact Services (“ACS”) with real-time and scheduled messaging and dispatch alerts. Taken together Push2Tech Time Control™ and Automated Contact Services allow performance control on top of the aggressive cost advantages of FieldSolutions reverse auction model.
FieldSolutions Reports 89.6% Year-over-year Growth for the first half of 2009Read More >
FieldSolutions reports 89.6% year over year growth for the first half of 2009
MINNEAPOLIS, MN – July 27, 2009 – FieldSolutions, North America’s premier independent field service technician resource, announces continued strong revenue growth and client adoption, based on a superior low cost position and expanded technology service range.
In these turbulent economic times, FieldSolutions reports continued strong 97% growth in the first quarter of 2009 over the comparable quarter in 2008, with a total first half year over year growth result of 89.6% over the comparable period in 2008. Even more telling, revenues in the second quarter grew 15.8% sequentially over our terrific first quarter 2009 revenues. Additionally, FieldSolutions added 23 new clients in the first half of 2009 on the basis of their valuing our proposition as lowest cost provider with high service and support levels delivered by FieldSolutions’ service management.
“The challenging economic environment of the first half of 2009 validates FieldSolutions strategy of providing the lowest cost field service structure complemented by our full suite of services,” comments Mac Lewis, CEO of FieldSolutions. Adding, “the first half of 2009 has yielded a great performance for FieldSolutions by every measure. Notably, against the background of economic turmoil and pressure, our clients and prospective clients are turning to us with their business challenges and finding a partner that can help them succeed competitively. Our continued growth with our current clients and the addition of so many new clients demonstrates that our web-enabled service model approach is a strategic competitive advantage for our clients and our underlying cost structure is changing the competitive landscape of our clients’ businesses.”
Further developments in the second quarter of 2009 include introduction of our new Automated Contact Services (“ACS”) integrated with our work order management system. ACS allows our clients real-time response to changing circumstances with our integrated real-time alerts. ACS also supports more contact with the field while reducing call center expenses, and timely work order updating by the field provider through remote telephonic update tools. Also, FieldSolutions has added account management resources in Chicago and Round Rock, Texas.
New Automated Contact Services redefine Web-enabled Service Order ManagementRead More >
New Automated Contact Services redefine Web-enabled Service Order Management
New Automated Contacts Services Integrated into to the FieldSolutions Work Order Management Process
MINNEAPOLIS, MN – July 8, 2009 – FieldSolutions, North America’s premier independent field service technician resource, announces a suite of eight (8) new Automated Contact Services (“ACS Suite”) that sets a new standard in reducing clients’ service management costs, while speeding dispatch and improving the quality control of outsourced field service. Real-time integration of SMS/Text messaging and IVR automated telephonic services into the work order management process allows clients to aggressively reduce service department costs while increasing field service contact, technician feedback, and real-time work order process control.
FieldSolutions’ new ACS suite supports every step of the work order management process, from announcement through paperwork completion. Now FieldSolutions’ automatic technician notifications and reminders, technician remote confirmation and status updates, and real-time service “alerts” for variation from performance expectations allows real-time quality monitoring, assurance, and action.
FieldSolutions, a web-enabled outsourced services provider engineers the service process for performance results: Speed, Cost, and Quality. The new ACS suite delivers these results:
- Increased speed of technician applications for new work offers through SMS text messaging.
- Increased field service quality with technician IVR work order reminder calls, telephonic work order updating, and integrated real-time “alert” messaging to the client dispatch management,
- Reduced client operating costs with integrated voice recognition (“IVR”) check-in/out work order updating.
The new opt-in, ACS value added services bring real-time performance improvements to every step of the service work order management process:
- Unlimited SMS text messaging of new work available offers to all technicians within the standard service radius.
- Automated pre-visit service reminder calls to techs with required acceptance and integrated service management “alert” messages for service changes.
- Remote technician updating of pre-visit confirmations and acceptances and timed status and alert messages to dispatch service management.
- IVR telephonic technician check-in and check-out updating of the work order allowing elimination of call center costs.
- Work order completion messages allowing prompt notification as well as reduced dispatch costs for follow-up calls for paperwork and other closure activities.
Adds Mac Lewis, CEO of FieldSolutions: “Having technicians and ISO’s consistently meet expectations is a result of successful communication. Our Automated Communications Services suite – in combination with our work order management process – measurably improves the frequency and accuracy of these communications. The result is increased awareness of performance expectations and focus when there is a potential service issue, all with reduced service center costs. FieldSolutions’ clients’ dispatchers and service staff know when scheduled activities are on-track as well as when technicians in the field are not responding as expected with our real-time service order communications provided by ACS, including 24×7 work order status updates from the technicians, and real-time alerts and notices by email and/or automated voice calls to the dispatch contacts.”
As always all FieldSolutions offers clients training and service support for the new ACS suite enhancements. If there are any questions on the new ACS Suite or the go-live process, please call your Service Delivery Manager, or your account management contact for support.
FieldSolutions Announces 97% year over year growth: Lowest Cost & Broadest Technology Range for Quality Field Service StaffingRead More >
FieldSolutions Announces 97% year over year growth: Lowest Cost & Broadest Technology Range for Quality Field Service Staffing
MINNEAPOLIS, MN – April 13, 2009 – FieldSolutions, North America’s premier independent field service technician resource, announces continued dramatic growth and client adoption, based on providing quality field service staffing at significantly lower costs and with expanded technology service range.
The first quarter of 2009 validates FieldSolutions strategy of providing a full suite of services, the lowest cost field service structure, and expansion into new technologies. The quarter showed 97%+ revenue growth for FieldSolutions over the first quarter of 2008. We added 15 new clients in the quarter, and we have continued our extraordinary track record of over 99% of our clients continuing use our services, system or resources over the past 3 years.
The second half of 2008, FieldSolutions greatly expanded our range of technologies serviced adding specific Telephony skills requirements, Digital Display/Signage skills, CCTV skills, high volume Printer/Copier skills, and fixture and signage deployment skills to our already large technician base. As of the end of the first quarter, there are now in excess of 23,000 active individual technicians in our database, with over 4,500 registering with cabling/inside wiring skills and 1,900 registering with telephony equipment experience. Additionally, we have added 7,000 new lower cost “helping hands” to our program covering all areas of the United States, and establishing a new standard for low cost field service support resources.
“The first quarter for 2009 looks to be a break-out quarter for FieldSolutions. Our growth with our current clients, and the addition of so many new clients demonstrated that not only is our service model preferred and the most cost effective available in the industry, but that our clients are winning competitively against their competitors by using our direct-to-technician approach for technology field service resources.” says Mac Lewis, CEO of FieldSolutions. “Many of our clients are using all of our services: self service dispatch, full service field support, and FieldStaff™ leasing for long term engagements. Our continuing system enhancements are enabling our clients to be more efficient and control quality ever more rigorously, and our technician base continues to expand based on our credentials of fast, honest pay. In fact, we are extremely gratified that two recent new clients were referred to us by our technicians who prefer to work in an open, trusted service management network.”
Field Solutions Announces New Low Cost “National Helping Hands” and Strategic Alliance with Set and Service Resources, LLCRead More >
FieldSolutions Announces New Low Cost “National Helping Hands” and Strategic Alliance with Set and Service Resources, LLC
MINNEAPOLIS, MN – March 19, 2009 – FieldSolutions, North America’s premier electronics independent field service technician resource announces availability of the new “National Helping Hands” low cost staffing resource for field service. Made possible by its new strategic alliance with Set and Service Resources, FieldSolutions is pleased to announce a new low cost operating model for electronic equipment and retail display management service providers. With the new National Helping Hands resource, and the recently announced highly skilled telephony field service resources, FieldSolutions now has the broadest range of field implementation and service resources available using the independent contractor deployment model with North American Coverage.
The “National Helping Hands” program includes over 7,000 contractor providers deployed across 3,400 zip codes. Their skills are generally competent for front of the house, customer visible assignments, requiring attention to detail and prompt, presentable and courteous execution of basic field activities such as signage installation, basic electronic device swap out, parts delivery, and may include fixturing installation.
“FieldSolutions now has the broadest range of cost points for field service available deploying independent contractor resources with national coverage. At the low-cost end of the spectrum, National Helping Hands coupled with the other resources provided by FieldSolutions allows our clients to further optimize the resource selection and cost to match the range of activities on a single break/fix event, or national program implementation. ” says Mac Lewis, CEO of FieldSolutions. He also adds, “Field Solutions clients are winning in the competitive marketplace with our cost and quality assured field sourcing offering, and now have a further tool for their competitive advantage… A single integrated service management system that our clients can optimize by activity, job, task and locale creating strategic advantage and field management efficiency previously unavailable in any one place. The reception has been fantastic, and we are pleased to change the competitive landscape for our clients.”
About Set and Service Resources, LLC
Set and Service Resources, LLC based in Raleigh, North Carolina, is a staffing solutions provider to the retail industry. SASR offers staffing services for deployment projects to national retail operators including staff augmentation, recruiting, hiring, on-boarding, and scheduling for retail store management. SASR has retail services staff resources under employment nationwide. Visit http://www.sasrlink.com/ for more information.